Imports Officer – MEL (Mandarin Speaker)

About Us:

Wiseway Logistics (WWG) is an ASX listed fast growing international freight forwarding company, with eight offices Australia wide, and international footprint in New Zealand, China, Singapore, and USA. We are a licensed customs broker with custom bonded warehouses. 

Due to expansion in workload, we are seeking an experienced Imports Officer to join our Imports team in Thomastown, Melbourne on a full-time basis. Your role will predominately be working in our expanding e-Commerce sector where you’ll be given coaching in our industry leading IT software.

The Role:

You will be responsible for:

• Liaising with clients (nationally and internationally), carriers, ABF and AQIS & e-commerce platforms. 
• Managing, compiling, and processing all import documentation, including assisting with customs and quarantine paperwork.
• Communicating with transnational clients to organise efficient and on-time freight transportation. 
• Managing client enquiries and handling customer feedback/complaints in a timely manner
• Lodging Air/Sea cargo automation
• Lodging Outturn report
• Co-coordinating with clients and internal staff
• Cargo delivery arrangement 
• Support custom brokers
• Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations
• Follow procedures and communicate effectively with internal and external team.
• Ad-hoc tasks as required by management.

The successful candidate will have the following:

• Proficient in Mandarin (ESSENTIAL)
• At least 1 year freight forwarding or logistics experience 
• Service oriented and strong customer-focus approach
• Good customer service skills
• Strong attention to detail and good time management
• Accurate and fast data entry skills
• Excellent communication (in Mandarin & English)
• Good organisational skills
• Ability to manage conflicting workload
• Demonstrated proficiency in computer usage
• EDI experience (Desirable)

Please note: As part of the recruitment process, the successful candidate will be required to supply 100 Points of ID.