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Form of workPatagonia is an outdoor apparel business like no other, "We’re in business to save our home planet." A certified B Corporation, the company is recognised internationally for its commitment to product quality and environmental activism – and now our one and only shareholder is our home planet with 100% of profits going to fight the environmental crisis. Founded by Yvon Chouinard in 1973, Patagonia is based in Ventura, California with offices around the world including in Doon Marng Warree (Torquay), Australia. Our values stay true to a business that was started by a band of climbers and surfers, and the minimalist style they promoted. The approach we take demonstrates a bias for simplicity and utility - build the best product and provide the best service; examine our practices openly and honestly; protect our home planet; be just, equitable and antiracist; do it our way.
We look for candidates with proven experience who thrive in a team-based atmosphere, individuals who are passionate about their communities, the environment and caring for others. We seek core Patagonia product users, people who love to spend as much time as possible in the mountains, ocean, and wild nature. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment, and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the centre of everything they do. We don’t want someone who can just do a job – we want the best person for the job. Yet we don’t look for “stars” seeking special treatment and perks. Our best efforts are collaborative, and Patagonia culture rewards the ensemble player, while it barely tolerates those who need the limelight.
The Role: This position based out of our Tumbalong (Sydney) and Kaymay (Manly) stores reporting to the Visual Merchandising Manager, the primary purpose of the in-store VM is to execute Patagonia Australia’s store identity and epicentre strategy through the implementation of the visual merchandising principles and directives as well as support key wholesale partners.
Responsible for working across multiple stores, the in-store VM will implement visual design plans, merchandising and assortment strategies. They will be the in-store expert in elevating the Patagonia retail store experience.
Responsibilities include:
- Bring the Patagonia story to life; creating a retail environment that is innovative, unique, inspired, customer friendly, and reflective of the local community
- Support the VM team in implementing the merchandising directives set forth by the company (store identity and experience strategy)
- Lead new and current store visual design implementation
- Implement and maintain visual design, merchandising, and assortment strategies across allocated stores and outlets as directed
- Be the in-store authority for executing the store experience strategy, ensuring visual design, marketing, assortment, and retail operations are harmonious in implementation in-store
- Reactively merchandise product weekly and monthly to maximize sales and react to weather, trends, and inventory levels, utilising weekly merchandising reports to highlight top 20 products. This includes point-of-purchase displays and materials, push tables, toppers, and other select focus areas throughout the store
- Dress and style mannequins fortnightly
- Support cross-functional processes with retail operations, product and marketing to elevate the overall customer experience
- Gather feedback and input into assortment planning and category development to support store identity development
- Execute instore marketing campaigns, VM visual design briefing, sourcing, deployment and communication/presentation in-store
- Coordinate the removal and install of seasonal campaigns
- Execute and continually evolve training tools to ensure store staff apply unified principles across all stores; deliver training, and support across stores as required
- Communicate to store staff on a daily basis regarding visual standards. Act as the store “liaison” for merchandising questions
- Stay up to date with VM trends, regularly review stores and provide any relevant feedback or ideation to the head of store experience
- Over time, analyse, understand, and refine processes related to VM execution to optimise efficiency and better meet the needs of business
- Work with the Head of Store Experience, Store Manager, Environmental Manager, and Marketing Team to develop and install localised environmental displays and customer communication to meet our visual standards
- Execute and manage VM standards in key whole sale accounts close to Patagonia stores
- Experience in a similar Visual Merchandising role with a multi-site retailer
- Passion for attention to detail with initiative and drive to achieve the best store experience standards in the industry
- High-level execution skills, with the ability to read and interpret detailed VM plans
- Communication – must effectively lead and be an open and concise communicator to all levels of the organisation
- Demonstrate strong people, problem solving, communication, organisational, time management, and multi-tasking skills
- Ability to give presentations and training to large groups
- Ability to work independently, positively handle conflict, and work in a fast-paced environment
- Ability and proficiency in Microsoft Office products
- Ability to work odd hours and regularly travel on various transportation, including overnight stays
- Drivers licence and vehicle required
- Ability to deal with physical rigors of store set up (lifting and carrying, climbing ladders, moving product, etc.)
- Must be able to stand/walk for extended periods of time
Patagonia is an equal opportunity employer. Patagonia recruits, employs, trains, compensates, and promotes without regard to race, religion, colour, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, or individuals with a disability. Patagonia is proud of our diverse workforce and encourages applications from diverse cultural backgrounds.
Like our planet, our company is an interconnected network of ecosystems dependent on each other. Patagonia is a global community with members that seek to respect, uplift and celebrate all the qualities that make each of us unique – members that look to champion justice, equity and inclusion across our company and beyond.
Accessibility Support
Patagonia is committed to ensuring that our hiring process is accessible for talent with disabilities. If you require assistance and or accommodation in the search and or application process, please contact us at *************@patagonia.com.au with your full name, best way to reach you, and the accommodation needed to assist you with the application process.
Benefits:
Patagonia provides employees with competitive benefits package (unique to each role) that may include environmental internships, employee discounts, generous clothing allowance, matching of charity donations and much more.
To learn more about who we are visit www.patagonia.com.au *Please include a cover letter in your application telling us about your passion for your communities, the environment and caring for others. We'd also love to know how you spend your time in the outdoors!
**Applicants must have full and ongoing working rights within Australia. The position is full-time, 76 hours per fortnight requiring some evening and regular weekend work.
