Inbound Sales Team Member

Inbound Sales Team Member Opportunity

We have an exciting opportunity for Team Members from Telstra service to move to our SALES space!

We are looking for a total of 30 Team Members, to come join Telstra Inbound Sales.

• 15 X Team Member’s in our SA Site, 30 Pirie street
• 15 X Team Members to join our QLD site, 69 Ann street

What’s on offer?

• Uncapped Commissions: You perform- we pay, earning fortnightly commissions on top of your base salary. On track earnings can have you earning over $80, 000 per year
• WFH Options: After you've practiced what we teach, you can work from home 2 days per week 

What your role will look like in SALES!

In addition to providing excellent customer service, you will be required to complete a holistic discovery with customers to upsell and cross sell Telstra products and services most compatible with the customers’ requirements. 

You will be responsible for the maintenance and delivery of:

• Receiving incoming calls from Telstra and non-Telstra customers
• Completing a full-house discovery to cross-sell Telstra products and services 
• Resolving customer complaints and converting the call in to a sales conversation
• Deliver a great Customer Experience on every contact, regardless of the contact outcome.
• Be always courteous and respectful to customers.
• Adhere to the schedule roster and manage AHT and ACW.
• Adhere to all elements of TSA’s Compliance and Coaching Checklist
• Adhere to all TSA and Telstra guidelines, processes and procedures

About you:

• Excellent customer service skills and a genuine desire to go above and beyond to create a great experience
• Enthusiastic and flexible team player
• Self-motivated to meet and exceed targets
• Show a willingness to participate in group meetings and positively contribute to team culture
• Confident in navigating through multiple systems at one time.
• You can confidently handle and resolve customer complaints
• Ability to confidently overcome customer objections
• Experience dealing with a diverse customer base and handling difficult conversations

If you’re a highly motivated and people focused individual with a desire to succeed, we want to hear from you!

If you are interested in the position, please submit your EOI via the link below, with your answers to the below questions:

1. What motivated to you to apply for the role?
2. Please provide your Team Leader’s name and your TSA number

If you have any questions, there will be info sessions held across both sites on Thursday 20th June!

Please advise your leader so they can arrange your coding:

Regards, 

Talent Acquisition Team 

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/