Incident Management Technician

We are seeking a dynamic IT Incident Management Technician in a newly created role within our clients IT department. In this role, you will play a critical role in ensuring the stability, security, and reliability of IT systems by effectively managing and resolving incidents as they occur.

6-month hourly rate contact, with the potential for extension or permanency.

Responsibilities:

• Promptly identify and log all reported incidents related to IT systems, services, and operations.
• Categorise and prioritise incidents based on severity, impact, and urgency to ensure timely resolution.
• Conduct initial assessments and triage of incidents to determine appropriate response actions.
• Escalate incidents to higher-level support teams or management as needed and ensure effective communication with stakeholders.
• Coordinate the efforts of various teams involved in resolving incidents, including IT support teams, system administrators, and external vendors.
• Maintain detailed records of all incidents, actions taken, and resolution status, and generate incident reports for management review and analysis.
• Participate in post-incident reviews and analysis to identify trends, root causes, and opportunities for process improvement.
• Provide training and awareness programs to educate employees about incident reporting procedures and best practices for Incident Management.

Qualifications:

• Proven experience in IT Incident Management, preferably in a fast-paced and dynamic environment.
• Strong technical skills and knowledge of IT systems, networks, and infrastructure.
• Excellent problem-solving and analytical skills, with the ability to quickly assess and resolve complex technical issues.
• Effective communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
• Highly organised and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
• Certifications such as ITIL Foundation, or similar are a plus.

On-site role, 100% remote not available.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Sonia Robertson on 08 742206***or email: **********@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.