Incident Response Coordinator

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

To further support the Insurance business, we have an additional role available for an Incident Response Coordinator to join our Product & Sales team.

Working within cross-functional environments, you will be responsible for coordinating assigned incidents related to regulatory compliance matters and support action close-out under the reporting regime to deliver exceptional member experience, compliance, and ongoing improvement.

What will you be doing?

• Supporting the coordination of incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence
• Consulting with operational teams, Incident Owners, Risk & Compliance, and Legal as required
• Guiding the scope of any data collation for investigation/remediation/rectification
• Reviewing and analysing data to ensure it is fit for purpose
• Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes
• Supporting remediation and rectification activities as required by Incident Owners
• Supporting and contributing to maturing the risk culture and capability across Insurance
• Assist the Compliance & Assurance Lead in operational effectiveness testing for identified key controls. Ensure that control objectives and testing steps are clear.
• Additional duties to support the business as reasonably required

About you

• Demonstrated experience in a similar role within a regulated environment
• Exposure to compliance, regulations and quality assurance
• Ability to collaborate effectively and influence relationships with varied internal stakeholders
• Analytical and problem-solving skills, with the ability to consider critical business needs
• Proactive project, risk management and problem-solving skills
• Proven resilience in handling difficult conversations with stakeholders at all levels
• Ability to operate effectively in a values/behaviours based organisation
• Broad knowledge of insurance industry practices and the regulatory environment is desirable
• Experience assessing control effectiveness through testing and monitoring programs is desirable

What's in it for you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

Apply online now by sending us your CV showcasing what you can bring to the team.

Applications Close COB Wednesday 29th May 2024

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