To further support the Insurance business, we have an additional role available for an Incident Response Coordinator to join our Product & Sales team.
Working within cross-functional environments, you will be responsible for coordinating assigned incidents related to regulatory compliance matters and support action close-out under the reporting regime to deliver exceptional member experience, compliance, and ongoing improvement.
What will you be doing?
- Supporting the coordination of incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence
- Consulting with operational teams, Incident Owners, Risk & Compliance, and Legal as required
- Guiding the scope of any data collation for investigation/remediation/rectification
- Reviewing and analysing data to ensure it is fit for purpose
- Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes
- Supporting remediation and rectification activities as required by Incident Owners
- Supporting and contributing to maturing the risk culture and capability across Insurance
- Assist the Compliance & Assurance Lead in operational effectiveness testing for identified key controls. Ensure that control objectives and testing steps are clear.
- Additional duties to support the business as reasonably required
About you
- Demonstrated experience in a similar role within a regulated environment
- Exposure to compliance, regulations and quality assurance
- Ability to collaborate effectively and influence relationships with varied internal stakeholders
- Analytical and problem-solving skills, with the ability to consider critical business needs
- Proactive project, risk management and problem-solving skills
- Proven resilience in handling difficult conversations with stakeholders at all levels
- Ability to operate effectively in a values/behaviours based organisation
- Broad knowledge of insurance industry practices and the regulatory environment is desirable
- Experience assessing control effectiveness through testing and monitoring programs is desirable
What's in it for you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
Apply online now by sending us your CV showcasing what you can bring to the team.
Applications Close COB Wednesday 29th May 2024
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