AddressWith over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” To further support the Insurance business, we have an additional role available for an Incident Response Coordinator to join our Product & Sales team. Working within cross-functional environments, you will be responsible for coordinating assigned incidents related to regulatory compliance matters and support action close-out under the reporting regime to deliver exceptional member experience, compliance, and ongoing improvement.
What will you be doing? Supporting the coordination of incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence Consulting with operational teams, Incident Owners, Risk & Compliance, and Legal as required Guiding the scope of any data collation for investigation/remediation/rectification Reviewing and analysing data to ensure it is fit for purpose Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes Supporting remediation and rectification activities as required by Incident Owners Supporting and contributing to maturing the risk culture and capability across Insurance Assist the Compliance & Assurance Lead in operational effectiveness testing for identified key controls. Ensure that control objectives and testing steps are clear.
Additional duties to support the business as reasonably required About you Demonstrated experience in a similar role within a regulated environment Exposure to compliance, regulations and quality assurance Ability to collaborate effectively and influence relationships with varied internal stakeholders Analytical and problem-solving skills, with the ability to consider critical business needs Proactive project, risk management and problem-solving skills Proven resilience in handling difficult conversations with stakeholders at all levels Ability to operate effectively in a values/behaviours based organisation Broad knowledge of insurance industry practices and the regulatory environment is desirable Experience assessing control effectiveness through testing and monitoring programs is desirable What’s in it for you?
A workplace culture where our people feel valued, respected and empowered Work in flexible ways that meet work/life commitments and support wellbeing Be part of a purpose led organisation that gives back to the WA community An environment that values ongoing career development Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services Opportunities for community engagement and corporate volunteering Apply online now by sending us your CV showcasing what you can bring to the team. Applications Close COB Friday 26th April 2024 #BetterJourneysRAC #LI-LH1 RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
For any assistance please contact ***********@rac.com.au
