Individual Giving Coordinator

About SCHF 

Are you ready to join a team of unstoppable changemakers at one of Australia’s largest children’s charities and one of the largest children’s hospital foundations in the world? Sydney Children’s Hospitals Foundation is seeking people who think big, aim high and want to help bring about a groundbreaking new revolution in kids’ health. Working at SCHF goes beyond just being a job; it offers the opportunity to join a change-making and future-shaping team that is making incredible contributions and being part of something bigger. Following a year of exceptional fundraising achievements, we are experiencing growth. 

Join us in our Movement of Many! 

Our Vision is to foster a place where all children should have access to the best possible healthcare, whenever and wherever they need it. That’s why we’re on a mission to harness the power of philanthropy, bringing world-leading care to the front line and future of children’s health. 

Here are a few things that we care about as a team at SCHF. Five simple Employee Value Proposition (EVP) values that guide our behaviour, inform our decisions, and help us do what we do, in a way that is authentically us. 

• Care deeply 
• Think big, aim high! 
• Lift those around you 
• Real meaning, actual change 
• Be you 

About the role 

Aim: 

The Individual Giving team builds meaningful connection with several key donor segments including Individual Givers (IG), Regular Givers (RG) and unsolicited Mid-Level Donors (MLD) to raise critical funds for kids’ health.  

The Individual Giving team ensures donors have valuable and meaningful communications from the first interaction and donation to the Foundation. Donors will have a clear understanding of the impact their contribution makes and have clear path to convert, and upgrade based on their philanthropic needs.  

The Individual Giving Coordinator is a key part of the Individual Giving team and will provide support to key appeals and campaigns, acquisition programs, and stewardship for the team’s donor segments. 

Key Relationships: 

Key internal relationships include our Brand, Marketing and Communications teams, Supporter Services team and Data team. You will also work with fundraising teams to identify, evaluate, and steward prospective, current and past donors and where appropriate steward IG donors into new channels. External stakeholders will be Agencies, SCHN PR Department, Patient families and donors. 

Key Responsibilities: 

Direct Marketing 

• Provide support across campaigns, appeals, programs and stewardship activities, including creating and coordinating briefs, content, project timelines, quotes and stakeholder communications.  
• Analyse and report on key marketing programs and activities  
• Monitor and manage a supporter calendar of engagement 

Retention and Re-Engagement of Supporters 

• Coordinate and implement donor care activities to improve donor experience and increase donor retention  
• Support the development, content creation, management and optimisation of user journeys and supporter experience for all programs.  
• Effectively coordinate the fulfilment of donor journeys 

Administration Support 

• Calendar and meeting coordination 
• Ensure SCHF’s CRM system is managed and maintained for the team’s donor segments  
• Help develop processes and systems to support the Individual Giving function, as required 
• Coordinating quotes, invoices, payments and budget tracking 
• Ensure regular communication of results and priorities through regular meetings, including WIPS and one-on-ones. 

Requirements and Qualifications: 

• Proven track record of administrative support and project/team coordination 
• Proficiency in copywriting and content generation,  
• Appropriate qualifications or relevant experience in fundraising or marketing. 
• Demonstrated strong interpersonal skills including the ability to communicate, engage and collaborate with internal and external stakeholders across varying levels and backgrounds. 
• Demonstrated resilience, persistence and problem solving to address challenges. 
• Tertiary qualifications, preferably in a relevant discipline such as business, advertising, marketing or communications. 
• Excellent IT skills including Word, Excel, PowerPoint, database management 
• Experience with Salesforce would be desirable. 

Our Proposal to You: 

We are pleased to offer a competitive salary of up to $73,500 to $94,500 plus super for this position. We believe in recognising and rewarding the valuable contributions of our team members. 

•  At SCHF, we are all about that flex with a choice of 3 office locations (CBD, Randwick, and Westmead), remote working, and flexible working hours. 
• SCHF has a host of amazing leave benefits including 2 weeks of compassionate leave, public holiday swaps and 26 weeks parental leave (primary and secondary carers).  
• There’s a chance to be a real-life digital nomad, working from a different location, including overseas, for up to 3 months. 
• Each career journey is unique. With our Learning Program benefits you can access 5 learning leave days to attend trainings, $1,500 learning dollars per financial year to support your learning goal and access to our Online Learning Library to enrol in online courses. 
• To support you in your wellness journey, our Wellness Program includes a range of benefits to fit diverse needs like access to $500 wellness dollars per financial year to spend on a wellness initiative that suits your needs or Fitness Passport to have access to a multitude of facilities to workout. 
• We focus on mental health support with free training and tools, as well as relief and support resources. 
• Along with competitive salaries, enjoy salary packing with charity-sector tax exemptions, allowing you to enjoy more take-home pay. 
• SCHF will provide 2% additional superannuation to help take care of your future. 

At SCHF, you’ll have a richer, more meaningful job with the chance to create change at scale, knowing that what you do every day improves the lives of sick kids and shapes the front line and the future of kids’ health. 

Acknowledgement of First Nations people 

Sydney Children’s Hospitals Foundation acknowledges Aboriginal and Torres Strait Islander people and recognises their continuous connection to country, community, and culture. We are committed to helping to close the gap to achieve equality in health and life expectancy for Aboriginal and Torres Strait Islander peoples. As such, if you require any adjustments to submit your application, please get in touch with us at *******@schf.org.au