Information Technology Trainee

• Full-time 24-month Information Technology Traineeship opportunity based in Bokarina
• Work for a non-for-profit organisation - One of Australia’s largest disability service providers.
• Salary Sacrificing Benefits Available
• Our supportive team will assist you every step of the way during your traineeship journey.
• If you are looking to build a career in IT & love troubleshooting and helping people, then we would love to hear from you!

Who We Are?

Community Solutions Group makes a difference in people's lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the employment, education, wellbeing and independence of individuals, families, and communities.

The Traineeship

We’re recruiting a motivated, reliable, confident and keen trainee to join the Finance & Infrastructure Team with the Endeavour Foundation. You’ll be combining full-time work and have allocated time each week at work to participate in study.

The Certificate III in Information Technology is an entry-level qualification that will provide our successful graduate with the knowledge and a comprehensive set of technical skills along the way. Some of your day to day duties will include:

• Provide assistance to the ICT Service Desk Technicians with Level One ticket requests- delivery will be via telephone and in person, but may also be on- site or by e-mail
• Support the team with tagging/barcoding ICT assets for allocation to internal stakeholders
• Provide assistance in the actioning of requests for user accounts, mailboxes and access permissions
• Assist in the allocation and return of ICT equipment
• Assist with documentation creation and maintenance as necessary
• Learn to provide advice and guidance on the use of ICT applications

What will you bring to the role?

The team will help you develop during the traineeship, but there are some minimum requirements and key traits we’re looking for:

• The knack for learning technical tasks, systems & troubleshooting IT issues once trained
• A confident, friendly nature – you’ll enjoy talking to people and be a great communicator
• You’ll enjoy working in a busy environment that can change from day to day
• Experience in customer service would be highly regarded
• A well organised and motivated individual with an invested interest in developing professionally
• IT skills and a true interest in all things IT related – you’ll love your IT!
• Blue Card, NDIS worker Screening Check including a Fit2work police history check.
• Ability to work between 08:00am – 5:00pm Monday to Friday

What can we offer you?

• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you!
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
• A weekly wage paid to you directly by Community Solutions
• Leave entitlements inc. Annual Leave and Personal Leave
• Mentoring, ongoing supportand regular visits from your committed Field Officer
• Ability to obtain a certification and vast range of industry skills and experience.
• An Employee Assistance Program- a free and confidential phone-based counselling service available

So what's next...

If this is the opportunity for you, the click ‘Apply Now’ below. You must also be an Australian or New Zealand Citizen or an Australian Permanent Resident to qualify.

We can't wait to hear from you!

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Johanna Mitchell on 07 4759 0000, quoting Ref No. 1167670.