Inside Sales Consultant - Medical Devices

Arjo Australia – Great Place to Work Certified 2024 Best Workplaces for Women – May 2023 97% of our employees said that when they joined the company, they are made to feel welcome.97% of our employees feel they are treated fairly regardless of their sexual orientation.95% of our employees feel they are treated fairly regardless of their gender or race.95% of our employees are proud to tell others they work here.Empowering careers at ARJOAt Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?The growth and success of Arjo depend on the trust of our employees, customers, shareholders and the local communities where we operate. To find out more about ‘Our Foundation’ see link below: https://www.arjo.com/globalassets/qbankimages/2023/07/our-foundation-228381a890191817c22042429863c89794d640.pdf.This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.What is the Opportunity? Due to recent growth in the business, we now have a fantastic opportunity for a passionate and experienced Inside Sales Consultant or here at Arjo, a Mobility Support Consultant with a highly driven and sales-oriented attitude to join our successful Commercial Team, reporting to the Commercial Manager, based out of our Macquarie Park Office, in Sydney, NSW.About the RoleThe purpose of the role is to provide direct telephone sales calls to potential and existing Arjo customers across Australia. Coordination of inbound communication via the website and redirection of Sales Leads via Salesforce. Outbound sales will also be an important part of this role, to communicate with Arjo customers, provide support, and generate sales.Arjo’s guiding principle of Empower and work as One Team, the Mobility Support Consultant works collaboratively with Sales, Customer Service, Operations, Project Sales and Aftermarket Team.About YouIf you have outbound or inbound call centre sales experience with a KPI focus and a “can do” attitude with the motivation to excel, then this role is for you. This is an autonomous role reporting to the Commercial Manager, which will give you the opportunity to make a difference and add direct value to both the top and bottom line sales results.If this sounds like you, we would love to hear from you.Key Responsibilities:PromotionsCreate customer National contact list of our non-prioritized customers for the Promotion from Salesforce;Allocate list between Sales Specialists or Regions; Research customer prior to phoning them – via SAP and Sales Force to ensure no recent purchases made, Salesforce to ensure no recent quotes;Phone customer and advise of promotion, probe to uncover needs, if appropriate offer solution;Depending on how sales call develops – close sale, provide quote, provide further information/brochures, redirect to Sales Specialist if demo required;Web Leads / Conference Leads/Campaign LeadsManage all inbound leads from Web, Conferences, Campaigns, Educational Seminars etc, either manage lead to qualification, opportunity creation in Prioritised accounts or allocate to Sales Specialist. Manage leads to qualification, opportunity and sale in all Non-prioritised accounts. A Sales Specialist may be engaged from time to timeEnsure that all your opportunities in salesforce are up to dateOutbound customer engagement via phone of “warm leads”, opportunities for Non-prioritised accounts and assist with driving the contracted customers with special projects.Research customer prior to phoning them – via SAP and Salesforce to ensure no recent purchases made, Salesforce to ensure no recent quotes;Phone customer in response to ‘warm lead’, probe to uncover needs, if appropriate offer solution;Depending on how sales call develops – close sale, provide quote, provide further information/brochures, redirect to Sales Specialist if demo required; and record results in Salesforce. Follow up on opens from marketing email campaignsReceive list of ‘Opens’ from Marketing;Contact / follow up to determine whether further information required;Provide information required – quote, brochure, demo, in service, redirect.What We Will Offer In ReturnWork in a highly engaged and vibrant workplace culture, which includes:A flexible work environment.Great Place to Work Certified 2024.Best Workplaces for Women – May 2023 Paid Parental Leave SchemeCommunity volunteering opportunitiesTotal Employee Wellbeing ProgramFree onsite parkingOur Guiding Principles Reward and RecognitionContinuing education and career development planYou will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.Why diversity matters to usAt Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.Successful applicants will be required to undergo relevant reference checks, police and a pre-employment medical check (including a drug & alcohol screening) prior to appointment.For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits.We look forward to receiving your resume and cover letter!