Inside Sales (Syd/Bris/Cbr)

Company Overview-

Tesserent is a full-service cybersecurity solutions provider. We partner with clients across Australia and New Zealand in the protection of their digital assets. With offices across Australia and New Zealand, we partner with clients to provide a full suite of cybersecurity services. Our mission is to be the sovereign cybersecurity provider of choice for the protection of Australia and New Zealand’s digital assets.

Partnering with over 1,400 mid-sized to enterprise, government, and critical infrastructure clients, Tesserent delivers comprehensive, tailored solutions to prevent, detect and mitigate potential cyber-attacks. We have deep expertise in security advisory (GRC) and consulting, technical assurance and testing, cloud services, 24x7 managed services and monitoring, incident response and forensics and converged/physical security.

In 2023 Tesserent was acquired by Thales, becoming Tesserent | Cyber Solutions by Thales. Our integration further solidifies our position in the Australian and New Zealand cyber security landscapes as trusted delivery partners and sector thought leaders, with the global backing of the multinational support of Thales.

 Role Overview-

The role is expected to work in support of our Client Executives to identify and develop manage the full sales lifecycle as it pertains to the current customer base and new prospects of the company. This position must farm active customers to up-sell products and services by developing a thorough understanding of their business needs.

The role will work with existing customers and new prospects by handling onsite appointments and providing presentations, scoping and negotiating sales.

Basic Functions-

• Work with active customers and prospects to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
• Cross-selling and up-selling services and solutions to existing accounts.
• Qualify new sales opportunities for current customers and new prospects.
• Initiate contact and manage leads that have been generated by the Marketing Team through Events and Digital activity.
• Receive requests for service and product details from customers and prospects and provide timely responses.
• Conduct onsite or online presentations that showcase the services and products of the company to active customers and new prospects.
• Work with management to develop proposals, quotes and respond to RFP/RFI documents.
• Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account.
• Manage the complexity of service proposals and managed security services contracts.
• Maintain in-depth product knowledge of the service offerings of the company.
• Perform sales procedures through activities and opportunities in the CRM and remain compliant with defined policies and procedures.

Additional Duties & Responsibilities-

• Attend weekly sales meetings, provide accurate reporting and ensure sales opportunities are compliant with company policy.
• Develop in-depth knowledge of the service catalogue and how it relates to customer’s needs.
• Document internal processes and procedures related to duties and responsibilities.
• Understand processes in the company CRM by completing assigned training materials.
• Enter all work as activities in the company CRM and make all calls through the CRM calling function.

Knowledge, Skills & Experience-

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outside sales experience with selling relevant services and products.
• Possess a track record of managing the customer commitment, negotiation, and closing of the sales process.
• Demonstrated level of success in the development of client relationships.
• Enjoy working with customers and external audiences.
• High energy and drive with good negotiation skills.
• Proficient with general office applications.
• Strong organisational, presentation, and customer service skills.
• Skill in preparing written communications and materials.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Typing skills to ensure quick and accurate data entry.
• Self-motivated with the ability to work in a fast moving environment.
  

Educational/Vocational/Previous Experience Recommendations:

• 1-3 years of Cyber Security/IT sales or customer relations experience.
• Solution selling experience in consulting services, software/technology, or managed services.
  

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed

Our culture and values-

Tesserent focuses heavily on our culture and values to create an enjoyable working environment that recognises the best at Tesserent.

• We look for client success in everything we do
• We strive for continual improvement, challenging the status quo and searching out opportunities to learn, grow and lead for ourselves and the business
• Dependability is highly valued, when we say we are going to do something, we follow it through
• Having fun is a big focus for us, calling out and recognising other team members bringing enjoyment and laughter to our workday

Tesserent focus on teamwork, working together to achieve our goals and helping when someone is in need. We are always looking to share our ideas, thoughts, and feelings.

Benefits-

• Salary in line with industry standards
• Opportunities to undertake technical training and secure industry recognised certifications
• Flexible working arrangement with a healthy mix of working from home, Tesserent offices, and customer offices
• Opportunities to work with some of the best cybersecurity professionals in the region and to grow and develop your career
• Joining a team of highly skilled and multi-cultural security professionals
  

The role can be based in either Brisbane, Canberra or Sydney.

If the above resonates with you and you would like to join a dynamic, fast-growing team of security consultants working on interesting projects, apply now with your CV and a cover letter outlining why you'd be a great fit for the role.