Insurance Claims Coordinator

HBI Australia is a progressive and professional insurance building company who manage claims and organise repairs on behalf of our insurance partners. We cover the towns and regions along the Eastern seaboard from South-East Queensland down to the Central Coast, NSW. 

We are seeking a highly motivated Claims Coordinator with well-developed administrative and customer services skills to join our team in Morisset. This is a full-time hybrid role, 38 hours per week, Monday-Friday, with the opportunity to work from home 2-3 days per week. 

Key Responsibilities

• Consistently providing our customers and stakeholders with a high customer service
• Assisting with all insurance claim-related matters, including scheduling of repairs.
• Handling all aspects of the claims process including settlement of claims within authority limits and reviewing files.
• Liaising with suppliers daily, allocating trades for emergency works and submitting variations.
• Uploading information to our insurance partners' portals.
• Updating and maintaining several databases and data entry.
• Providing administrative support to the members of the Construction Team, where required.

Key Selection Criteria

• Previous Claims Coordinator or administration experience (desirable)
• Insurance building claims experience (desirable)
• Excellent attention to detail and time management skills
• Excellent customer service skills and a passion for helping people, who are sometimes in distress
• Intermediate computer skills with MS Outlook, Word, Excel and an ability to quickly learn new IT systems
• Ability to prioritise own workload, work collaboratively, and achieve individual and share performance measures.  
• A demonstrated track record of professional conduct and behaviour. 

The successful candidate would preferably have experience working within the building insurance industry as a Claims Coordinator or claims administrator. Although, we are open to applicants who represent a strong customer service and administration background, who are quick learners and are willing to learn about the sector. 

If you meet the above criteria and have a performance focus and positive ‘can-do’ attitude, we want to hear from you. Submit your application via the APPLY button below.