AddressThe growth of Hello Claims has created exciting opportunities for Customer Service Consultants to join our growing team. In return for your commitment, we provide an amazing culture of collaboration and high performance, a place you will learn, grow and enjoy coming to work each day.
Hello Claims has delivered a ‘First to Market Assessing Technology and Claim service’ providing motor claims operational excellence across Australia and New Zealand. Our motor claims management and assessing solution covers passenger vehicles, trucks, machinery, caravans, motorcycles and motor liability claims.
The Opportunity
- Record accurate and detailed case notes for insurance claims.
- Coordinate motor repair schedules with clients and repairers.
- Be the first point of contact for inbound calls and emails and respond in a timely manner.
- Support the team with ad hoc administrative tasks, relating to people or client related initiatives.
- Please note, this is a Coffs Harbour based role. Only candidates currently located in Coffs Harbour will be considered.
What we offer you
- Work from our vibrant office in Coffs Harbour
- Attractive remuneration package
- A growing company with opportunities to accelerate your career
- Great company culture with a supportive team
- Flexible working arrangements
- Ongoing support and development
About You
- Minimum 2 years’ experience in a fast-paced customer service or contact centre role (essential)
- An understanding of general insurance and previous experience within insurance claims (highly desirable)
- Experienced and comfortable in communicating over the phone and via emails
- Self-starter who is able to prioritise with ease
- Care about the quality of your work and have strong attention to detail
- Always seek to deliver great customer outcomes and can communicate with ease
- Enjoy collaborating with others
- Strong computer skills and able to navigate new processes quickly
If you would like to be a part of the Hello Claims team then please submit your application. You are also welcome to send us any questions you may have any questions on to ***********@helloclaims.com.au. We look forward to hearing from you!
