Intake Bookings Officer

Do you want to work with a leading purpose driven, community-based organisation and make a real positive difference? 

STAR Community Services is looking for an enthusiastic and dedicated Intake Bookings Officer to join our team in Cleveland.  STAR Community Services LTD is a leading not-for-profit organisation providing transport, aged care, and disability support services to the elderly, frail, and those with disabilities. We are proud to support members of our community enjoy a healthier, independent life. We are currently servicing Redlands, West Morton, Logan River Valley, South Coast and Toowoomba and select suburbs in the Logan and Gold Coast areas.

What you'll be doing

The purpose of this position is to provide high level customer service and provide accurate and pro-active information, assistance and service to clients and their representatives, contractors and other external stakeholders as well as provide coordination and administrative support to STAR service delivery areas.  The position holder will assist in the smooth delegation of daily client transactions across varying customer contact channels including phone, web and face-to-face. This position is a pivotal part of a successful client journey, every time.

What the role involves (but not limited to):

• Provide customer service to the community by effectively managing complex client enquiries and service requests
• Manage intake processes across all of STAR’s service delivery programs, providing administrative support that exercises the responsibility of judgement, confidentiality and sensitivity whilst collecting personal data and support the efficient use of resources to deliver a high-quality service in accordance with clearly established procedures and work instructions.
• Perform initial client intake and subsequent data entry including client profiling within the MAC Portal and / or Client Management Systems, creating the initial contract and service agreement and quote
• Assist with MAC Service Reviews 
• Assist with providing cover and support within the Transport Bookings Team on a daily basis to answer customer calls and load transport bookings
• Work as a member of an integrated team, working across STAR service delivery areas and with external stakeholders to respond to client needs
• Provide accurate data entry utilising relevant computer systems and external client databases to register client information to ensure sector quality standards are maintained
• Assist and support Transport Bookings Lead with administrative functions when required

Is this you?

• Have excellent interpersonal skills, be non-judgmental, be fair, patient, have a willingness to listen.
• Work independently, and as part of a team.
• Be people focused and work in partnerships.
• Value diversity and be respectful at all times.
• Be committed to professional and ethical conduct.

The Rewards: You will have the opportunity to work with a well respected organisation that has been providing services to the community for 28 years.  Working with STAR will put you in a position where opportunities for growth and development along with financial and non- financial benefits will be awarded.  If you want to join an award winning organisation, which is ever growing and contributing towards exceptional service delivery to our community, then STAR Community Services is for you.

We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.