Intake Officer

INTAKE ADMINISTRATION OFFICER

SMLS is currently seeking a dynamic client intake/administration officer to join our team and support the community of South-Eastern Melbourne to access free legal advice and representation.

Position purpose   

The Intake Officer acts as a critical enabling role for SMLS by providing effective intake service and support for SMLS client services.     

The Intake Officer role is responsible for providing excellent customer service to SMLS clients, whether through telephone, reception or email based contact. They will ensure accurate client information is entered into the CMS, provide general service information, conduct conflict checks, and book clients into the most appropriate clinics.    

The Intake Officer will also be responsible for providing efficient and high quality support to SMLS staff, law students and volunteers in service delivery.   

Position responsibilities Include

• Undertake intake administrative functions including phone enquiries, appointment booking, conflict checks, reception duties, etc.
• Undertake efficient and accurate data entry within the relevant client management systems.
• Undertake general administrative tasks as required to enable legal service delivery.
• Work collaboratively with the Administration Team to support organisational projects and events.
• Participate in SMLS Staff Meetings, and provide administrative support as required.
• Provide accurate, timely and high-quality service information to clients.
• Other duties as determined from time to time ((by the Manager of Operations)

Skills And Experience

Essential

• Demonstrated skills and experience in the provision of high quality Intake/client service delivery
• Well developed communication skills, ability to engage with all members of our diverse community, empathy and compassion
• Advanced computer skills including proficiency in the use of MS Office packages, and capabilities in a range of client management systems
• Demonstrated experience in working within organisational systems, processes and policies
• Strong interpersonal skills including the ability to communicate sensitively and build mutually beneficial relationships with internal and external stakeholders
• Proven ability to contribute to a cohesive team environment by sharing information, supporting team priorities and ensuring open communication

Desirable Selection Criteria

• Experience working in a small, fast paced organisation.
• Tertiary qualifications, or equivalent experience, in administration or community services.

Please see the position description

Any further enquiries can be directed to ***********@smls.com.au

HOW TO APPLY

Applicaton deadline: 5.00pm Tuesday 21 May 2024

Apply via Ethical Jobs here

or Apply via Seek here

Include:

• Resume
• One page cover letter

*Please note, applications without a cover letter will not be considered.