AddressThis is a great opportunity to take on an exciting role in a phase of rapid growth, with a leading NFP Community Care organisation with a reputation for excellence. They provide optimal choice for people over the age of 65, irrespective of financial, religious, cultural or lifestyle background.
This organisation believes in responding to the changing needs of the community and actively encourages and supports continuous improvement, innovation, and safe service delivery.
Culture
Be a part of an organisation who believe that every person has the right to age with dignity, to have genuine opportunities to make old age a meaningful part of life, and to have real options in their later years. As a leading not-for-profit provider of aged care services in Victoria and Tasmania, join the team of 2,500 staff who are committed to exceeding standards in the provision of quality aged care and strive to make a difference every day.
Benefits
Excellent hourly rate, opportunity to secure a permanent position working for a NFP service provider/leader in AgeCare.
Career pathways, Salary packaging (once permanent)
About the role:
This is a phone-based role located working for a large NFP Aged Care Service Provider. Based in Burwood East, you will be the vital link between the consumer and implementation and review of Government funded services including home maintenance program that support the consumer to remain living independently and with dignity within their own home.
Responsibilities:
- Intake of new clients
- Reviews
- Assessment / Care Planning
- Service delivery
Monitor and manage referrals received through the My Aged Care Assessor portal
Liaise with older people referred through for an assessment, arrange appropriate services /referrals to ensure best outcomes for clients. Undertake Support Plan Reviews- identifying any changes required to support the consumers independence.
About you:
Experienced with intake of new clients, reviews, assessment, and care planning.
- Customer service focused
- Excellent phone manner
- Strong communication skills
- Ability to manage a high volume of calls and meet KPI's
- MAC portal and knowledge of the Commonwealth Home Support Program (CHSP) adn HCP (Home Care Packages)
To apply for this position, you would need to meet the following criteria:
- Demonstrated experience in provision of intake or case management in the aged care or medical field
- Current Police Check and WWC check
- 2024 Flu Vaccination
- 3 x Covid Vaccinations
- 2 x Professional references
How to apply
Apply Now & Attach your CV or e-mail ***************@mcarthur.com.au phone queries please call 03 9828 6*** ask for Belinda.
