Intake Worker

About Relationships Australia
Relationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and families can address the critical matters impacting their relationships, and their lives.What you’ll doYou'll be the first point of contact for the After Care Resource (ARC) program, which helps young people aged 17 to 24 transition from care to independent living. This program provides essential resources, support, and guidance, playing a crucial role in their journey towards independence. Your primary responsibilities will include providing intake support, brokerage assistance, and referral support, while working closely with Therapeutic Caseworkers and the Team Leader. You’ll:

• Engage with care leavers and their casework supports, ensuring intake assessment is completed accurately
• Develop relationships with key stakeholders to support care leavers and enhance program improvement
• Maintain professional standards of behaviour and confidentiality of client information
• Assist Therapeutic Caseworkers with documentation collection, brokerage requests, and records retrieval
• Maintain accurate and timely client records in accordance with RANSW policy
• Exercise self-care, maintain professional boundaries, and participate in regular supervision
• Perform additional duties as delegated by the Team Leader or Manager

The details

• Permanent part time, 3 days per week
• Based at Gosford
• $44 - $45 per hour (depending on skills and experience) + 11% super, 17.5% leave loading and tax-free salary packaging up to $15,900. (Increase your take home pay! Calculate Your Savings at https://www.salary.com.au/calculate-your-savings)

What you’ll bring

• Tertiary and/or postgraduate qualifications in Psychology, Behavioural Sciences or equivalent
• Experience in intake, assessment and coordinating referrals
• Experience working with and engaging young people and families
• Competence and understanding of working within a trauma informed framework
• High emotional intelligence with the ability to navigate emotionally charged situations with empathy while maintaining professional boundaries
• Ability to deliver exceptional customer service to internal/external clients and effective communication skills both written and verbal
• Demonstrated excellence in record keeping and data recording
• Technologically adept with the ability to navigate multiple programs including Microsoft Suite and CRM Systems
• Comprehensively insured motor vehicle & C Class driver's licence

Why work with us?

• Make a genuine difference to the relationship wellbeing of individuals, couples and families; everyday!
• Work alongside people who truly care about what you achieve together
• We offer many benefits including flexible working options, additional leave days, Employee Referral Reward program and a fitness passport
• Extra Income - You can salary package up to $15,900 pa of your pre-tax salary for everyday expenses and up to $2,650 pa for entertainment expenses, meaning you take home even more pay!
• We value inclusion and belonging. We want a workforce that is reflective of all the communities we serve. To strengthen our inclusive practice we have employee action groups: Accessibility, Reconciliation, Gender, Sex & Sexually Diverse and Culturally and Linguistically Diverse
• We are committed to deepening our relationships with Aboriginal and Torres Strait Islander people. We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities

Next steps? Interested? Apply today!RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check prior to employment.It is a condition of employment from 1 January 2022, that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19, you must provide Relationships Australia NSW with acceptable evidence of having a health condition for which obtaining a COVID-19 vaccination is contraindicated.