Intake Worker Locum

Job DescriptionThe Intake Worker position provides high quality customer first service experience through initial assessment and triaging of needs, providing warm and successful referrals to services and working in collaboration with the team to deliver brief interventions and a coordinated response with stakeholders for ongoing needs.Support is person-centred, proactive, reliable, comprehensive, flexible and practical that is delivered in a manner that is respectful of the dignity and privacy of individuals. Our program provides services to people in their own homes or outreach, intervening early to prevent a person from losing a tenancy that is at risk or to make a planned transition to alternative suitable housing.Essential: * Diploma or Certificate IV required or Relevant Degree in Human Services preferred and equivalent years of expertise and experience.

• Demonstrated experience in conducting assessments in an intake, advice, advocacy or similarly related position.
• Demonstrated experience working with families and individuals at risk of homelessness or homeless using trauma informed, person centred case management principles in an identified framework or model of practice.
• Demonstrated high level communication and interpersonal skills including experience in engaging and working with diverse people with varied needs, including but not limited to tenancy issues, mental health, domestic and family violence, financial stress, substance use, home management and barriers to employment/education.
• Demonstrated ability working within a values-based organisation, supporting positive team functioning, working collaboratively, flexibly and respectfully, fostering inclusion and diversity.
• Demonstrated experience in establishing and maintaining agency network relationships within the human service environment to better meet client needs
• Understanding and commitment to social justice principles, confidentiality and privacy.
• Demonstrated ability to work under general direction with established procedures and guidelines and as required with minimal supervision to achieve client and program goals.
• Demonstrated high level computer skills with the Microsoft Office suite of applications and customer databases including practice management systems.
• Current Suitability Card for Child Related Employment ("Blue Card") or ability to obtain
• Proof of Vaccination Status as required by Legislation, Health Directives or organisation policy throughout employment and prior to commencement
• Current Driver's Licence and willingness to drive in the course of work.
• Relevant probity checks required by legislation and organisation policy.

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