AddressASAP start locum 1 x Case Manager and 1 x Intake Worker role available on the Gold Coast!
Provide services to people in their own homes or outreach, intervening early to prevent a person from losing a tenancy that is at risk or to make a planned transition to alternative suitable housing.
The Case Manager role is responsible for coordinating and providing care that is reliable, timely, effective, safe, equitable and client centred, providing a customer first experience. The Case Manager is responsible for providing support to a range of individuals and families to sustain their housing in the service agreement target regions delivering holistic & strengths-based case management, information & advice, as well as referrals out to appropriate services.
The Intake Worker position provides high quality customer first service experience through initial assessment and triaging of needs, providing warm and successful referrals to services and working in collaboration with the team to deliver brief interventions and a coordinated response with stakeholders for ongoing needs.
Utilising the Housing & Homelessness Practice Framework, and Model of Care, service delivery is person-centred, proactive, reliable, comprehensive, holistic and practical, delivered in a manner that is respectful of the dignity and privacy of individuals.
Essential:
1. Diploma or Certificate IV required or Relevant Degree in Human Services preferred and equivalent years of expertise and experience.
2. Demonstrated experience in conducting assessments in an intake, advice, advocacy or similarly related position.
3. Demonstrated experience working with families and individuals at risk of homelessness or homeless using trauma informed, person centred case management principles in an identified framework or model of practice.
4. Demonstrated high level communication and interpersonal skills including experience in engaging and working with diverse people with varied needs, including but not limited to tenancy issues, mental health, domestic and family violence, financial stress, substance use, home management and barriers to employment/education.
5. Demonstrated ability working within a values-based organisation, supporting positive team functioning, working collaboratively, flexibly and respectfully, fostering inclusion and diversity.
6. Demonstrated experience in establishing and maintaining agency network relationships within the human service environment to better meet client needs
7. Understanding and commitment to social justice principles, confidentiality and privacy.
8. Demonstrated ability to work under general direction with established procedures and guidelines and as required with minimal supervision to achieve client and program goals.
9. Demonstrated high level computer skills with the Microsoft Office suite of applications and customer databases including practice management systems.
10. Blue Card and First Aid Certificate or ability to obtain
11. Proof of Vaccination Status as required by Legislation, organisation/policy
12. Current Driver's Licence and willingness to drive in the course of work.
Potential to extend after July- Apply now!
