Integration Manager

Step into the future with Slyp and be a part of revolutionising the transaction experience.
As Australia’s first-ever independent Fintech backed by all four major Australian Banks, we're leading the way in transaction enrichment innovation. Our multi award-winning tech platform has transformed the buying experience by seamlessly embedding digital receipts, loyalty, and rewards into the payment process. We exist to create a unique, everybody-wins value for merchants and their consumers. While we are currently expanding and evolving our products set, our platform is already used by some of the largest merchants in the market including Kmart, Country Road, Chemist Warehouse, and hundreds more.

What we are looking for

An Integration Manager, who will be responsible for managing technical and non-technical merchant specific activities, including end-to-end direct and third-party Point-of-Sale (POS) integrations and merchant onboardings.

You will use your blended technical and relationship skills to drive engagement with POS and merchants and provide technical support where required as well as support with merchant operations activities.
You will partner with Slyp’s internal teams including marketing, sales, delivery, product and engineering to uplift integrations where required and release new products and features within the network.

This role requires the candidate to be based in Sydney, NSW. Candidates who are not located near or in Sydney will not be considered.

What does a normal day look like?

• Pre-sales consultation to capture POS integration and merchant onboarding requirements, identify barriers and drive required changes through business improvement practices
• Partner with Slyp’s product and engineering teams to prioritise and schedule feature requests and defects related to POS integration and merchant onboarding requirements and/or barriers
• Partner with third-party POS and merchants to successfully integrate Slyp with their platform(s)
• Onboard merchants using best practice processes across account set up, POS activation and scaling Slyp’s products to merchants’ full store network(s)
• Support with releasing new Slyp products and features into market including POS and merchant discovery and validation, integration uplift work, testing and go-to-market execution
• Partner with Slyp’s product and marketing teams to develop best in class product, training and marketing materials to support the merchant onboarding journey and drive merchant and customer adoption of Slyp’s products
• Work with third-party POS and merchant partners to ensure agreed processes and SLAs are adhered to including release and incident management
• Provide first line support to POS and merchant partners including case managing issues and defects until resolved
• Track and report on product performance and determine new metrics where required
• Understand the evolving Slyp platform (e.g. APIs, matcher configuration, new Slyp products)

Requirements

1. At least 5 years’ experience working with merchants to integrate technology solutions likely from pre-sales, as a business analyst, or a technical delivery role
2. Experience and understanding of REST APIs, JSON and XML
3. An understanding of digital, ecommerce and payments an added bonus
4. Outstanding problem-solving ability, eagerness to learn and curiosity
5. Excellent communication skills and the confidence to present and consult to external partners
6. You are motivated, empathetic, team oriented, and know how to get things done
7. Be energised by the pace and opportunities in a start-up environment

Our recruitment process

1. Screening call with our People Partner

2. Technical interview with Slyp's VP of Strategy and Operations

3. Final technical interview with Merchant Delivery team (we would highly prefer this interview to be at Slyp HQ, in person)

Benefits

Why is Slyp a great place to work?

Founded by former PayPal executives, the Slyp “village” has attracted top-notch talent from around the globe. Our inclusive environment allows Slypster’s to unleash their creativity and drive, all while being part of a movement that’s shaking things up for the better.
Here are some of our benefits –

• Employee Stock Option Program.
• Generous L&D program and personal budget.
• Slyp Gives – we run 2 community give back days each year.
• Competitive leave policies including parental leave.
• Personal wellbeing budget and wellness initiatives.
• Flexible work and the option to work from anywhere in the world (for a period of time).
• Sweet pet friendly office, monthly (sometimes random) lunch and learns and always on team experience program.dly office, monthly (sometimes random) lunch and learns and always on team fun and experience program