Intouch Administration Officer

Employment Type: Temporary Full Time (Up to 30/6/2025)
Position Classification: Administration Officer Level 3
Remuneration: $33.30 - $34.33 per hour
Hours Per Week: 38
Requisition ID: REQ452626
Where you'll be working
Western Sydney Local Health District (WSLHD) is responsible for providing primary and secondary health care for people living in the Auburn, Blacktown, and The Hills Shire, Holroyd and Parramatta Local Government Areas (LGAs) and tertiary care to residents of the Greater Western Region. We are committed to our vision of 'better health services for the people of western Sydney and beyond' and to the delivery of health care or related services in line with our core values of collaboration, openness, respect and empowerment.
Find out what it’s like to work at Blacktown Hospital and why we think you’d love working with us. Some of our staff share their experiences in this short video:
What you'll be doing
The inTouch administrative officer provides essential administrative functions to support the delivery of clinical care services provided by the multidisciplinary team This includes the processing of referrals to inTouch, registration of patients, booking of appointments and transfer of information to other healthcare provides.
The position will also need work as the first point of contact and manage enquiries through effective communication with patients, clients, and other health care professionals in a respectful, courteous, and positive manner.
Benefits of working for Western Sydney Local Health District

• Paid Allocated Day Off (ADO) every month, in addition to your annual leave (For full time staff)
• Salary Packaging - lowers your taxable income and increases your take-home pay. (Applicable for eligible employees)
• Meal entertainment lowers your taxable income and increases your take-home pay. (Applicable for eligible employees)
• Employee Assistance Program (EAP) professional counselling and coaching service that offers confidential, short-term support for work-related and personal issues, which you and your immediate family can access
• Managers Support - Employee Assistance Program (EAP) professional consultative service for all managers, HR or senior staff that is confidential and unlimited for people management support

• Generous leave conditions in accordance with NSW Health (State) awards
• Recognition of prior relevant service may be considered toward commencing salary
• Leave may be transferrable from other public sector agencies in accordance with leave mobility provisions

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit Aboriginal and/or Torres Strait Islander people are encouraged to apply.
Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.
Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.
Please be aware that due to the Christmas / New Year period, there may be a delay in the progress of your application. The convenor of this position may not be in contact with you until the new year if you are successful in obtaining an interview.
Selection Criteria: * Previous experience in providing administrative support to multi-disciplinary clinical staff within a health care or similar setting.

• Excellent communication skills including accurate spelling, good comprehension, confidence in the spoken word
• Demonstrated effective interpersonal skills and ability to deal confidently and courteously with people at all levels.
• Ability to work as an effective member of a team in a high pressure, high volume work environment
• Demonstrated capacity to work with minimal supervision and to undertake a diverse range of tasks and problem solve with limited direction.
• Strong organisational skills with a demonstrated ability to meet deadlines and determine work priorities
• Previous experience and knowledge of medical record systems and procedures.
• High level computer skills in the use of CERNER and IPMS, Microsoft Office applications and/or the capacity to further develop proficiency in the use of these and other corporate IT applications.

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For role related queries or questions contact Shelley Somi 0407 436 310 or Shelley.somi@health.nsw.gov.au Shelley.Somi@health.nsw.gov.au
Applications Close: 7th January 2024