AddressInvestigations Partner - NSW
- Support on the ground team to prevent theft, loss and workplace violence
- A highly visible role working with in-store management to Zone leadership, as well as external partners
- Hybrid working locations across Sydney, and home, flexible rosters and the ability to priortise your own workload
Welcome to the National Store Loss Team
Playing a critical role in the Loss Insights team; this role exists to support the Store Operations team with incident response as well as proactive measures to reduce workplace violence and organised retail crime (ORC). Lead and coach investigations, and manage a security guard portfolio and loss prevention officers, across NSW. You will be the SME and provide supervision and guidance for store security systems, including CCTV, alarms and electronic article surveillance (EAS).
Support and implement strategies on reducing violence in the workplace, organised theft, fraud and stock loss. You will also recommend and implement corrective actions to reduce risk of recurrence of these and support business initiatives through project management. Work closely with external stakeholes (e.g. Police and Loss Partners) and in-store teams to educate and coach to manage incidents and investigations which relate to their stores.
What you'll do
This role is based in Sydney, NSW and will entail regular travel to local stores, as well as regional locations, including a rotating on-call roster. As the conduit for our store teams, state management, and external partners, you will be responsible for:
- Responding to serious security incidents, supporting stores in post-incident recovery and understanding the root cause of- and implementing initiatives to stop recurring events
- Investigation and analysis of incidents, identifying contributing factors and emerging trends particularly with ORC and workplace violence
- Report, document and escalate results of incident investigations, provide ongoing support to stores
- Lead and coach investigations, as required, in accordance with employment law and the Woolworths Complaints Handling Standard, include internal whistleblower complaints (using SpeakUp platform), serious misconduct, and product contamination
- Conduct high quality respondent interviews, obtaining statements and preparation of briefs of evidence
- Overseeing and rostering static guards and loss prevention officers where there is a need for team safety and to prevent loss
What you'll bring
Reporting to our National Investigations Manager, this role will flourish with the following skills/experiences:
- 3-5 years experience leading major and complex workplace investigations, and within the security industry, with a background in loss prevention well regarded
- Understanding of workplace violence, loss and organised theft
- Demonstrated stakeholder management, influencing and communication skills for all levels of Operations
- Ability to used balanced judgement and understanding of current processes in order to favour ideas and initiatives, applicable to stores
- Ability to manage a large and complex workload, prioritising as required
- Experience with- and management of high-risk situations
What you'll experience
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team.
Our Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
- A progressive and competitive leave policy that gives you more space for what matters to you.
We're a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.'
Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply. Please let us know in your application if we can support you with any adjustments in the hiring process.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
