It Application Support Analyst

Eldercare is a leading not-for-profit aged care provider in South Australia with 1800 employees. Our workplace culture embraces teamwork, innovation, and a dedication to our purpose of delivering peace of mind with our care.

We currently have an opportunity for an IT Application Support Analyst to join our dedicated IT Team. We are seeking an individual who is highly experienced in providing Enterprise Business Application Administration and Support. As the IT Application Support Analyst you will be part of a team that maintains and develops Eldercares' Business Application Systems, with a focus on our new Clinical System. This role involves ongoing system administration, maintenance and user support.

Key responsibilities of the role include:

• Providing ongoing maintenance and management of our Enterprise Level Business Application Systems.
• Defining and configuring systems, including workflows, system interfaces, reports, system access, testing, and user training.
• Working with the system Vendor to resolve system issues and bugs and to log business requested system enhancements.
• Collaborating with users to collect, clarify, and translate business requirements into functional and technical specifications.
• Reviewing release notes and testing new system versions and updates with key business users prior to their release into Production.
• Identifying innovation opportunities that align with Eldercare’s strategic goals and enhance our business systems

The successful candidate will have:

• Tertiary qualifications in Business Information, Computer Science, or a related field.
• A minimum of 3 years’ proven experience supporting Enterprise Level Business Applications (such as ERP, CRM, HR, Finance, Payroll, Procurement or Clinical systems).
• Experience with Aged Care or Clinical systems would be beneficial but is not essential.
• The ability to translate business needs into technical requirements.
• Well developed problem solving skills and attention to detail.
• Outstanding customer service, written and verbal communication skills, with the ability to tailor communication for different audiences.
• Excellent organisation skills that allow you to manage and prioritise multiple tasks.

 
Eldercare encourages you to apply if you are a committed and results-driven individual who is passionate about delivering high-quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability, and connection.

Applications close at 9:00 am Monday 19th February 2024. We will be reviewing applicants as they come in and will act quickly to secure the right person.

To learn more about this opportunity please contact Troy Seidel, General Manager Technology on 08-8291 1***.

To work for Eldercare, you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months from the date of issue.

As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to:

• Be vaccinated against seasonal influenza by no later than 1 June each year.
• Be vaccinated against COVID-19 as per current ATAGI guidelines.

Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive.

Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected. 

Eldercare is proud to be a Rainbow Tick-accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender, and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe. 

Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace.

Eldercare is committed to preventing violence against women and is proud to be a White Ribbon-accredited workplace to support victims of abuse. 

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their lives with Eldercare. 

Eldercare is proud to provide a smoke-free environment across all sites.