Application Support Analyst

At BAE Systems Australia

• Do interesting work that MATTERS
• ENJOY what you do
• GROW your career
• Be YOU

We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About the OPPORTUNITY

We have an exciting opportunity for an Application Support Analyst to join our Maritime Sustainment Business Unit based at SA-Osborne Naval Shipyard reporting to the IM&T Service Delivery Manager.

We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight and hybrid working.

You will be responsible for technical and functional software product support, maintenance and development that are managed to provide a cost effective solution to the business or customer as well as providing the business with timely support for the allocated application(s).

Key responsibilities include:

• Assist with stakeholder management, user support, analysis, development, testing and production delivery coordination
• Communicate clearly and regularly with customers in-line with SLAs for Support request and incidents
• Contribute to timely responses and recommendations on support requests
• Implement and drive process improvement
• Develop and contribute to the definition of general specifications and support documentation
• Troubleshoot and provide information to enable resolution on support requests and promptly allocate unresolved calls as appropriate
• Receive and handle requests for support, following agreed procedures and within Service Level Agreement (SLA) guidelines
• Develop knowledge of developing technologies and their application

About YOU

• Demonstrated experience in relevant ICT environment, with prior experience in customer support
• Confident oral and written communicator able to build effective relationships with business representatives, customers and suppliers
• Ability to demonstrate systems analysis skills, critical thinking and problem solving
• Demonstrate a high level of interpersonal and customer service skills and the ability to work independently and collaboratively in a team environment
• A willingness and capacity to expand knowledge in IT solutions
• Results orientated, focusing on the key objectives and striving for effective outcomes
• An organised and motivated approach to work with the ability to prioritise and work under pressure
• The systems, which are critical in nature, will sometimes require support beyond the normal working hours and hence flexibility in working hours is a primary requirement for this position
• Defence security clearance or eligibility to obtain
• Eligibility to be cleared for International Traffic In Arms (ITAR) regulations

We believe in hiring for potential, we know that some candidates hesitate if they don't tick all the boxes. If this role interests you, but you don't meet all the criteria, we still encourage you to apply.

About US

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.

We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

As a member of the Circle Back Initiative we commit to respond to every applicant

To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: www.baesystemscareers.com.au

Clearances

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances.

Further information regarding security clearances.