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Form of workJob description:
About the role
The IT Field Service Technician role is responsible for providing in the field technical support of office and industrial based computer hardware and software used by the business. This role requires good technical problem-solving skills and strong practical knowledge of desktops, laptops and servers.
Other responsibilities include:
- Resolution and effective tracking of Incidents/Problems/Service Requests
- Identify and recommend process, application, and technology improvements
- Provide advice to customers during incident management
- Provide support to remote users
- Occasional project work to deploy solutions
- Engage vendors and contractors to resolve escalated incidents/requests
- Provide 24/7 on call support to the business as part of a roster
- Create quality documentation for internal and external parties
About your experience
You will be someone who is experienced in addressing complex issues and enjoys working with a fast paced, flexible team, across an industrial environment. You are passionate about technology, resourceful, safety focused, and persistent.
Skills and qualifications required:
- Demonstrated experience in computer hardware support
- Recognised IT industry certification(s) or relevant tertiary in information technology
- Strong communication skills
- Current Australian drivers license
About our team
Join the team and be part of a greener future in mining and steel
Help shape a sustainable future in mining and steel
GFG Alliance Australia operates an end to end mining, steel, construction and energy business. With over 160 sites and more than 6700 people, we provide steel for Australia's leading infrastructure projects.
A member of the GFG Alliance group, Liberty Primary Metals Australia is located at Whyalla, South Australia, approximately 400 kilometres north-west of Adelaide. We operate an integrated steelworks including steel making, blast furnace, coke oven and rolling mill facilities. Producing billet for rolling in Liberty Steel and other manufacturing sites and for export, together with rail and structural steel products. Liberty Primary Metals Australia also incorporates SIMEC Mining.
SIMEC Mining, part of GFG Alliance, has committed to take the lead in decarbonising the steel industry, with an ambition to be carbon neutral by 2030.
SIMEC Mining in the Middle Back Ranges, near Whyalla in South Australia, is one of the best locations in the world for high quality magnetite; the quality feed needed to make GREEN IRON and GREEN STEEL.
Being located just 50kms from the Whyalla Port and our very own steelworks, we are in a prime position to drive this global change.
Next steps
Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.
We are a 2024 Circle Back Initiative Employer - we commit to responding to every applicant.
