IT Help Desk Level 1-2 Support

I.T. Help Desk / Administration Level 1-2

Full Time position available 

Monday - Friday 8.30am - 4.30pm / Salary $55,000 - $65,000 per annum

We currently have a position available and looking for an enthusiastic IT Helpdesk Support Technician to join our team. 

You will be in charge of all incoming calls, and troubleshooting service desk tickets. You must be a motivated individual with excellent customer service skills who can communicate well with users at all levels.  You will be supporting Office 365 environments.

Role / Skills

• Experience using an IT ticketing system to log / assign and resolve support tickets with a strong focus on delivering a high level of written and communication skills
• Experience working with remote desktop server environments
• Setting up new user accounts / user groups / permissions 
• Setting up and troubleshooting VPN’s
• Provisioning hardware for end users
• Over the phone Help Desk support 
• Remote assistance via our in-house support software
• Experience working with RMM software a benefit
• Troubleshooting hardware and software issues including printers, copiers, scanners, routers, internet connections, mobile devices etc.
• offsite callouts to provide support for a wide variety of customers.

To be considered, you must possess the following:

• Minimum 1 to 2 years of relevant experience
• Relevant IT qualifications
• Valid working rights in Australia, and based in Perth
• Strong communication skills 
• Have your own reliable transport and drivers licence
• Be able to prioritise your work load and manage your time
• Be able to work alone as well as within a team

Due to time constraints and recognising attention to detail, applicants who are unable to follow directions within this advertisement will not be considered for this role.