Senior Technical Support Officer

Our client is looking for an exceptional Senior Technical Support Officer to join their caring and progressive organisation. The role entails troubleshooting software, hardware, providing solutions in a timely manner in hand with monitoring networks and infrastructure on a daily basis. You will expand your skill set and advance your career with this role!

Client Details

This innovative educative company is at the forefront of being a progressive and inclusive Australian company. They provide a collaborative environment where they push boundaries, striving for excellence in products such as cloud computing and network infrastructure.

Description

* Provide Technical Support and management of current on-premises ICT Server Infrastructure including Virtual Servers and applicable hardware, ensuing optimisation with minimal downtime.
* Provide support for Network infrastructure (WAN / LAN / Wi-Fi) across Cisco (Meraki) and Dell hardware.
* Perform systems administration activities for applications, databases. users and systems.
* Provide ICT help desk support to ensure employees are able to utilise information systems and technology effectively.
* Work collaboratively with managers and employees to build an in depth understanding their operational needs, to provide tailored ICT solutions that address issues, create efficiency and build knowledge.
* Develop, test and manage organisational wide disaster recovery processes, business continuity planning, and security practices.
* Contribute to the development of technical documentation and ICT Governance
* Follow ICT Change and Release Management practises.
* Proactively provide relevant communication to employees on ICT issues that may impact them.
* Support the Venue Hire team in providing AV education and troubleshooting to clients.
* Ensure child safety is at the heart of all decisions and a child safe framework is considered when providing ICT support.

Profile

The successful candidate will:

• Be adept at troubleshooting - from minor to complex issues
• Ensure minimal downtime for users
• Understand network infrastructure
• Microsoft skills: Azure, Active Directory, Endpoint, Sharepoint, Teams, Power BI
• Preferred use of ticketing systems
• SQL proficiency
• Cisco Meraki experience with set up
• VMware knowledge
• System administration tasks
• Tailor solutions to various stakeholders
• Excellent communication skills
• Ability to prioritise
• A passion for technology

Job Offer

This is an excellent opportunity for someone to expand their existing knowledge and career in the Technical Support space. Joining a dynamic and vibrant team who will support you along the way!

• Join and support a team
• Flexible working arrangements negotiable
• 7 weeks annual leave
• Career progression
• Hands on technical experience
• Work for a business that makes a difference

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Lily Harwood at +61 8 6430 6428.