It Manager

About Us: 

Since 1999, OBT has been delivering excellent Cloud and Consultancy Services with a strong focus on Microsoft technologies. With a team of diverse backgrounds and generations, OBT offers both public and private cloud hosting services to their clients. They aim to be at the forefront of the industry with a proven track record among their broad customer base. Join a global information technology pioneer in the Cloud Services arena represented in Australia, Singapore, Europe and the USA. Two-time winner of the Microsoft Hosting Part of the Year Award, OBT provides IaaS, SaaS, DaaS and UCaaS and is known for its work-hard/play-hard culture.
  
If you are a motivated individual who is determined to become an A-Grade Player and who is willing and able to punch above their weight, OBT would love to hear from you. Bring your personality to the role as well as the skills and knowledge to perform. We seek candidates with a broad spectrum of experience to enrich and excel in their role

About the Role

OBT is going through a growth phase, and you will have the exciting opportunity to help shape and grow the service delivery team. You will be responsible for delivering against a range of IT requirements in this varied role. As well as providing your service skills and expertise to create long-term partnerships with clients through successful delivery and communication. 

In the beginning this role requires a hands-on approach and a thorough technical understanding of development practices, methodologies and standards to enable this position to drive throughput, identify opportunities for efficiencies and help facilitate innovative new development practices. 

Duties:

• Provide IT support for service delivery and resolve technical issues.
• Provide onsite support at client location on behalf of service delivery team and resolve technical issues when required.  
• Knowledge of servers, storage and associated hardware.
• Reasonable experience working with virtualised environments such as VMWare/Hyper-V.
• Experience with acting as an escalation point for complex/high impact issues.
• Ensuring timely and quality delivery of technical support services.
• Ensuring efficient use and data integrity of the Service Desk, adhering to SLAs while taking proactive measures for improved performance/efficiency.
• Help grow and supervise Service Desk team and provide coaching and mentorship.
• Participate in project work of a varied nature for OBT and our clients.
• Assist with technical pre-sales advice when required.

Skills and Experience:

• Relevant qualifications and a minimum of 3-5 years experience in a similar role.
• Microsoft Office 365 Certifications.
• Strong understanding of core Microsoft systems, including Office 365, Windows, Active Directory, Azure, etc.
• Demonstrated experience with Exchange and Citrix.
• Knowledge of Networking Protocols including Routing, Switching, LAN/WAN (Cisco, Meraki, Fortinet, etc).
• Exposure to Cloud Solutions (Azure).
• Advanced Windows Server skills.
• Group Policy & Scripting. 
• Experience in Migrations (desired).
• Advanced proven troubleshooting skill.
• Hyper-V or ESX (ideally both).
• Experience with Firewall/Network Security (Fortinet, Cisco, Palo Alto, IPS, and VPN) is favourable. 
• Ability to relate well with clients, management, peers and vendors.
• Excellent communication skills and ability to deal with high-pressure situations.
• The ability to build and maintain strong relationships with clients and vendors.

Are you ready to take the next step in your career? Please apply below. Sydney, Australian residents only.