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SalaryWho are we
I-MED Radiology is the largest diagnostic imaging provider in Australia with access to state-of-the-art technology and equipment. Having a strong network means we're always at the forefront of technological advances and can offer opportunities for development at all levels.
About this role
Due to significant growth I-MED Radiology is building a newly established IT team that manages the monitoring and alerting of critical business technology services across Australia's largest medical imaging network.
As a result, we have an exciting opportunity for an IT Operations Engineer to join our newly established team - The National Operations Centre (NOC). We are seeking candidates with a strong background in IT systems and networks, coupled with extensive experience in managing IT service desk operations, and providing high-level support to internal and external staff. In this role, you will play a pivotal part in collaborating with various IT teams, ensuring the delivery of high-quality services to the business, while striving for operational excellence.
Please note this will be a permanent, full-time role based out of our Sydney CBD Office. It will involve participation in a continuous shift roster - working 4 days on and 4 days off. The shift patterns will be made up of 2-day shifts from 7am-7pm and 2-night shifts from 7pm-7am.
Some of your responsibilities will include and are not limited to:
✔ Monitoring critical business services and systems, networks, and infrastructure
✔ Provide after-hours service desk support to users
✔ Identify and address issues before they affect business operations
✔ Handle and administer privileged accounts securely
What you'll have done
🚀 Seasoned service desk analyst, NOC or equivalent experience (minimum 3 years), ideally in a continuous shift operations centre (24/7x365)
🚀 Strong technical knowledge of networking protocols such as TCP/IP, SNMP, DNS, DHCP, and other networking protocols
🚀 Strong problem-solving skills to identify and resolve issues quickly, including experience with major incidents
🚀 Familiarity with server operating systems (e.g., Windows, Linux) and basic server administration
🚀 Experience with technology service monitoring tools - systems, application, and networks such as Centreon, Solarwinds, PTRG desirable
🚀 Familiarity with IT service management tools and frameworks (ITIL v3/4)
🚀 Demonstrated experience in delivering exemplary support, customer service and training
🚀 Excellent documentation skills for keeping records of issues, resolutions, and operational procedures
🚀 Effective communication with the ability to work as part of a team, especially in a high-pressure environment where collaboration is essential to solving issues
What we can offer you
- 5 weeks annual leave
- Opportunities to progress within I-MED's continued growth and expansion
- Being part of a team that makes a difference to the functioning of our ever-growing business
- Experience in communicating with different areas of IT
- Commitment to your health and well-being, including access to employee assistance program and Fitness Passport
