Senior End User Computing System Engineer – It Operations & Services

At The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.As a Senior End User Computing System Engineer reporting to the Product Manager End User Technologies, you will be responsible for the management and maintenance of the entire Desktop infrastructure for all environments on a day-to-day basis as defined by Service Level Agreements.A few of your responsibilities

• Deliver and manage the Desktop Technology Infrastructure for all production and non-production environments
• Actively drive incident resolution and system restoration
• Conduct root cause analysis and problem rectification, including system changes required to prevent a recurrence of the incident
• Manage and administrate desktop operating systems and their corresponding or associated software.
• Manage creation, configuration, maintenance, and troubleshooting of applications deployed to the desktops.

What we are looking for

• Knowledge of Operating System administration and Management

• Windows 10
• Windows 11
• Comprehensive experience in the following technologies:

• Active Directory/Entra (Azure AD)
• Microsoft Intune (Microsoft Endpoint Manager)
• Microsoft Autopilot
• Mobile Device Management iOS/Android
• Microsoft Configuration Manager (SCCM)
• SOE Development and Maintenance
• Application Packaging (InstallShield)
• Group Policy Management
• PowerShell
• Certifications / Methodology: MCSE / MCITIP or equivalent
• Desired relevant and current Certification in either MCITP, MCTS or MCP
• Minimum 5 years full-time experience providing 3rd level support for Infrastructure in the large corporate environment of 1000 users.

As a Senior End User Computing System Engineer, you excel in configuration, maintenance, and troubleshooting, skilfully managing multiple tasks and stakeholders. Your expertise ensures efficient and effective COMPUTING SYSTEM operations, making you a key player in achieving user satisfaction and system performance goals.Your role will be pivotal in shaping the success of IT Operations and Services by managing and maintaining the entire desktop infrastructure. Join us in making a difference.What can we offer you?

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• Flexible working arrangements
• 30% Discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships and dry-cleaning services
• Career development, training, and courses via The Star Academy - limitless career opportunities
• Paid Parental leave from Day 1, Secondary Carer's leave also on offer
• Mental Health and Wellbeing services

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.It's your move.Make your next move by clicking the link below.Advertised: 05 Apr 2024 AUS Eastern Daylight Time
Applications close: 05 May 2024 AUS Eastern Standard Time