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Form of workAt Bakers Delight our vision is to be the most loved bakery in every community. We've built our business through commitment to the quality of our product, the development of our people and by providing a delightful experience to all of our customers.
The Opportunity
Based in our Camberwell Head Office, and reporting to the IT Retail Systems Manager, the IT Retail Systems Administrator plays an important role in being responsible for the administration and ongoing support of the Retail Applications (POS, Digital, Loyalty) and any supporting systems.
You will participate in Projects within the Retail Portfolio providing technical expertise and using best practices and Agile ways of working to deliver solutions for the business.
The successful applicant will have experience working with Microsoft Dynamics 365 preferably Commerce and be part of the team developing, implementing and maintaining these new and exciting initiatives.
Working in a fast paced and high performing team, your responsibilities include:
- Participate and provide technical expertise in Projects, Product Enhancement and Application Upgrades.
- Provide 2nd/3rd level support to internal and external stakeholders in relation to Retail Applications.
- Carry out Configuration and Administrative tasks for the Retail Applications adhering to Change Management processes.
- Provide 24 x 7 on-call Support on a rostered basis.
- Maintain currency of Platform capabilities and drive continuous improvement.
- Engaging and working with 3rd party vendors.
- Assist with performing acceptance testing of upgrades, enhancements and any defects within the Retail Applications.
- Participate in new bakery, product, promotion, Loyalty Offer setup, updates and deletions as requested.
- Liaise with internal departments to ensure there is a common understanding and agreement of processes and / or required data.
Let’s hear about you!
Joining this dedicated and well-regarded department, the ideal candidate will bring to the team:
- Minimum of 3+ years’ experience working with Retail Applications such as POS, Loyalty or Digital platforms.
- Tertiary qualifications in computer science, or another related field.
- Microsoft Dynamics 365: Core Finance and Operations or Microsoft Dynamics 365 Commerce Functional Consultant certifications will be highly regarded.
- ITIL Foundations qualification.
- Strong analytical and problem-solving skills.
- Able to provide On-Call IT Support on a rostered basis or as required.
- A basic understanding of Agile Methodology.
Why Bakers Delight?
You’ll “loaf” being part of the Bakers Delight family!! As well as the opportunity to work for a leading and successful international food retailer and well-respected franchisor with bakeries in over 500 locations across Australia, Canada and the USA, Bakers Delight offers a professional, fun and friendly working environment in newly renovated offices.
You’ll also have access to a range of benefits and programs that aim to support, reward and inspire:
- Excellent working conditions and workplace flexibility, including hybrid work, work from anywhere and purchased additional annual leave policies.
- A remuneration program which includes participation in our bonus program.
- Corporate casual dress environment and free lunch in the office every day!
- Professional development opportunities.
- Health and wellness activities.
- Novated Lease options.
- Working in an organisation with a strong focus on corporate social responsibility and doing the right thing and encouraging employees to do the same via our Volunteer Leave and Giving policies.
If you have what it “bakes”, and are ready for your next challenge, don’t miss out - apply today!
Please, no recruitment agencies at this stage.
