It Service Delivery Analyst

Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights! Join our VIC IT Service Delivery team as a IT Service Desk Analyst and embark on a journey of professional growth and innovation.
What's on Offer?

• Full-time, 6-month fixed term contract.
• Based in Melbourne - must be willing to travel to metro and regional VIC sites
• A great work culture and a friendly supportive team!

The Role
The IT Service Desk Analyst will be the first point of contact for customer service and technical support to Ramsay Health Care IT users. You will provide responsive and timely diagnostic and troubleshooting of IT incidents to meet the needs of the department's operational objectives.
Your key accountabilities will include, but are not limited to:

• Provision of responsive and high quality support and incident resolution
• Perform initial analysis, prioritisation and resolution of service requests and referring to senior support where required
• Effectively categorise, communicate and negotiate the priority of service requests and Incidents
• Monitor the performance of local hospital IT infrastructure and ensure daily backups are complete

About You
Your exceptional communication and interpersonal skills will allow you to forge strong, positive connections and deliver top-tier customer service. You are able to effortlessly convey information to both technical and non-technical people, all within our dynamic and fast paced environment.
You will also demonstrate:

• Experience in an IT support role or helpdesk/service desk environment will be highly regarded
• Proven incident analysis and resolution skills
• Demonstrated hardware diagnostic skills
• Knowledge of core and non-core applications
• Computer literacy across Microsoft Office suite of programs and Windows desktop operating systems
• Experience with patient administration systems, SAP, Chris21 and other health industry specific applications will be highly regarded
• Experience working in a large multi-site organisation / health care will be highly regarded
• Tertiary qualifications in computing desirable

Your participation in an on-call roster and travel between locations may be required from time to time. Our successful candidate will hold a current and valid Open Driver's License and have access to a car.
The Organisation
Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of 'People Caring for People' since 1964.
We believe in a bright future for our company and for every one of our employees - our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.
For more information, visit our website here - https://www.ramsayhealth.com.au/
Requirements

• A National Police check conducted within the previous 12 months may be asked of you
• Must be vaccinated against Covid-19, a vaccine approved by the Australian Technical Advisory Group on Immunisation

To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
For enquiries, please contact Darren Grieves via grievesd@ramsayhealth.com.au
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at
Advertised: 19 Feb 2024 AUS Eastern Daylight Time
Applications close: 04 Mar 2024 AUS Eastern Daylight Time