It Service Delivery And Systems Administrator

Our client is a well-known FMCG company based in Korumburra. They are looking for a Service Delivery and System Administrator to be responsible for the delivery of ICT service and maintenance programs utilising the ITIL environment.
Role responsibilities:

• Administration of ICT Service Management (Using Jira) including the assessment and allocation of incoming incidents and requests.
• Provision of Level 1 & 2 support across the ICT stack.
• Assisting with Level 3 support under the supervision of Level 3 staff where required.
• Delivery of maintenance programs, including the preparation of maintenance tasks within agreed windows (including patching, firmware updates and vulnerability actions).
• Action Cyber Security incidents using appropriate processes.
• Communicate with Vendors, Stakeholders and End Users.
• Completion of administrative tasks, configurations, and audits across key systems.
• Deliver training (ad-hoc and planned) for end users to improve technology use and understanding across the business.
• Contribute towards team, department and company goals and aspirations.
• Physical deployment of ICT hardware.

The ideal candidate will possess the following:

• Workplace experience in Systems Administration and/or Service Management using ITIL processes.
• Vendor certifications in relevant technologies.
• Knowledge of Workstation Operating Systems (Windows 10, 11 & Mac iOS) and Mobile Device

Management (MDM) of iPhone, Samsung and Ruggedized mobile devices. * Knowledge of Server Operating Systems (OS) and Server Infrastructure (Windows, Linux, Azure and
HCI preferred). * Knowledge of Cyber Security requirements in an enterprise environment (Palo Alto and Defender Preferred).

• Understanding of networking concepts and troubleshooting procedures (Aruba preferred).
• Understanding of ERP (SAP Preferred) and other Key Business Applications.

We encourage candidates who may not meet all requirements but are passionate about this opportunity to apply.