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SalaryAbout St Paul's School:
St Paul's School is located in the outer northern Brisbane suburb of Bald Hills. It is an Anglican co-educational school from Pre-Prep to Year 12 with an International School.
About this Opportunity:
We have an opportunity for an experienced IT Service Desk Technician to join our Team.
As the IT Service Desk Technician you will be responsible for providing students and staff with effective Tier 1 and Tier 2 level technical support and advice on the correct operation for IT hardware, software and systems.
You will work as part of a proactive, customer facing support team with the main responsibility for responding to staff and student IT requests via the TechZone Portal and Helpdesk systems.
This role is full time, year round, and works during the school holiday times. The position is graded as a School Officer level four of The Queensland Anglican Schools Enterprise Agreement.
About You:
To be successful in this role you will demonstrate the following skills, qualifications and experience;
- Relevant qualification (e.g. Certificate / Diploma in ICT, ITIL Certification to intermediate level)
- Demonstrated experience providing Tier 1 and Tier 2 technical service and support within an ICT setting.
- Demonstrated working knowledge of and use of laptops, Microsoft Windows 11, MacOS and Microsoft Office 365 and some exposure to Active Directory.
- An affinity and aptitude for adapting to and understanding new technologies and supporting teachers and students in the operation of educational technologies.
- Competencies in on-line communication and internet access are required to enable effective communication and support.
- Strong analytical and problem-solving skills with the proven ability to perform appropriate diagnostics to identify faults and initiate problem or change management workflow processes.
- Enthusiasm, initiative, and a keen interest in the role with the flexibility and the ability to adapt and operate effectively in a demanding and changing environment.
- Experience working in a School setting would be an advantage
Important conditions of employment:
St Paul's School is committed to safeguarding and promoting the welfare of all the students in our care. As such, it is a condition of employment that all team members must:
- Have, or be eligible for, a Blue Card for Working with children in Queensland.
- Agree to undergo a Criminal History/Police Check conducted by the School;
- Agree to be checked against the Anglican Church’s National Professional Standards Register;
- Be an Australian resident and eligible to work in Australia
Apply now to join our wonderful team:
- Submit your application via the seek advert and attach your CV / Resume.
- Please include a one page cover letter telling us how your experience and skills match those listed above.
- Applications will be assessed as they are received, and the advert will close once suitable candidates are identified. Only shortlisted applicants will be contacted.
Further Information: contact our Manager of People and Culture on ph.: (07) 32611*** or email **@stpauls.qld.edu.au
While we appreciate the interest, we are not seeking applications from recruitment agencies for this position.
