Level 2 Onsite It Service Desk Technician

We are an engineering design house specialising in building services. We employ over 280 staff within six offices across Australia. We’ve built a phenomenal team … and there’s always room for one more!

We see our colleagues as family, and we pride ourselves on hiring and shaping passionate professionals who thrive in a diverse and collaborative environment. We operate within a culture of trust and flexibility and this is a great opportunity to be part of a growing and collaborative team.

Working 100% onsite in our Brisbane office this full time Level 2Onsite IT Service Desk Technician role has the opportunity to support the business nationally and be involved in all aspects of IT.  This is a great opportunity to learn and grow your skills as you work alongside a small team of IT professionals.    

Key Responsibilities

• Deliver consistently high customer service while striving for a high level of first contact resolution.
• Provide first point of contact for LCI Consultants regarding IT incidents, service requests, and enquiries.
• Ensure customers are kept up to date on the status of reported incidents and service requests and ensure all activities are recorded in the service management tool.
• Providing first level/second level IT support (face to face, via telephone and remotely).
• Some travel to our other interstate offices around Australia may be required.
• Policing security in accordance with LCI’s national IT procedures and policies.
• Engaging with software and hardware vendors to request service regarding defective products.
• Providing other ad hoc duties within the capacity and capability of the position.
• Some afterhours work to help with office in different time zones may be required.
• Some weekends on call may be required.

The successful applicant will have:

• 3+ years' experience in a similar role.
• Demonstrated understanding of ITIL processes. 
• Knowledge of Microsoft technologies, including but not limited to Windows, Active Directory, Office365, Defender and SharePoint.
• Knowledge of networking (Domain, DNS, DHCP) – CCNA is an advantage.
• Knowledge of Email filtering, Endpoint Management (Intune), Endpoint Security.
• Knowledge of Essential 8 or ISO 27001.
• Knowledge of DFS Management.
• Knowledge of Ubiquity Networks.
• Knowledge of Azure Files.
• Knowledge of Boardrooms AV (Logitech/Crestron).
• Ability to work autonomously and in a team.

Soft Skills - Communication Style

• Good verbal and communication engagement skills.
• Proactive approach in resolving issues.
• General problem-solving skills.
• Ability to manage multiple requests at different times.

Will be Advantageous/Nice to Have

• Industry Knowledge (Architectural or engineering consultant environment).
• Bachelors in IT degree from a recognised University. 

Our colleagues enjoy:

• Opportunity for further education through the LCI Learning & Growth Program.
• One LCI Benefits Program which is a program which covers hundreds of retailers including food, fashion, travel, entertainment, insurance and much, much more.  It provides our colleagues and their immediate family exclusive access to discounted eGift Cards and Cashback rewards at their favourite stores, whether online or in-store. 
• A social, collaborative and inclusive culture with regular social and networking events organised throughout the year.
• Eight (8) weeks parental leave after 12 months continuous service.
• Employee Referral Program.
• Passion Day – a day off each year just because!
• Access to an Employee Assistance Program.

If you see yourself working in a dynamic, friendly and innovative environment, and you can bring the above experience to the table, we’d love to meet you 

In this era of technology and globalisation, we recognise cultivating a diverse and inclusive workforce is more important than ever for both our staff and business. By advocating fair and equitable access to employment, we foster social integration and enable our staff to perform to their full potential. At LCI, we do not tolerate any discrimination based on race, gender, age, cultural background, sexual orientation, mental and physical conditions, political beliefs, religion, as well as other distinct differences between people.

For more information about LCI, please visit our website at www.lciconsultants.com.au.

Agencies need not send applicants as we are managing all recruitment directly. LCI will not accept any unsolicited resumes from recruiters or recruitment agencies. Any unsolicited resumes will be deemed to be the property of LCI and in the absence of a signed Agreement, LCI will not consider or agree to any payment of any recruitment fee.