It Service Management (Itsm) Toolset Administrator & Developer

Cleared are supporting a Defence Company who are technology-driven, market-leading global provider of innovative, mission-critical solutions who are who are looking to engage any ITSM Coordinator with NV1 clearance or above.

The ITSM Coordinator will have 5-10 years of Experience & be a motivated IT professional with strong problem-solving skills and ability to think outside the box. They will also need to be an excellent communicator and collaborator with non-IT stakeholders.

Overview of Responsibilities

• Contributions to ITSM Functions:
• Assistance in various ITSM functions with a focus on immediate advice for staff with diverse IT roles and oversight of specialist teams.
• Strong communication skills required for conveying ITSM concepts to diverse audiences, along with multi-disciplinary domain knowledge.
• Ensuring Viability of JCTB ITSM Components:
• Ensuring the viability of classified LVC training in the Joint Collective Training Branch (JCTB) amid departmental regulation and dynamic policy.
• Providing accountable capability advice, process enforcement, and identifying technical sources of operational risk.
• Additional Leadership Functions:
• Potential involvement in team leader functions with appropriate support and/or training provided as needed.
• Scope of Work
• Improvement of ITSM Processes and Procedures:
• Assistance and improvement in JCTB ITSM-related processes and procedures.
• Compliance with ITSM Policy when working on JCTB networks, systems, software, services, or information holdings.
• Monitoring and Reporting:
• Routine reporting on JCTB ITSM states, including Configuration Management Database (CMDB), Security, Change, and Incident reports.
• Utilization of Defence Service Management tools.
• Communication and Coordination:
• Ensuring ITSM tasking is effectively communicated to the workforce through Ticketing & Scheduling.
• Monitoring Defence email and policy communications, translating content for technical audiences and briefing leadership when necessary.
• Interaction and Risk Management:
• Interacting with internal and external Service Providers regarding ITSM processes and policy.
• Ongoing review of ITSM-related risks and issues, providing recommendations for adjustments.
• Knowledge Contribution and Security Compliance:
• Contribution to knowledge repositories and input to JCTB policy, process, and procedures.
• Handling of classified information in accordance with standing ADF Instructions, including adherence to the Defence Security Principles Framework (DSPF) and Australian Government Information Security Manual (ISM).
• Criteria, Qualifications, and Prerequisites

Specific Criteria:

• ITIL Foundation Certification or higher.
• 5+ years of industry IT experience, relevant military experience, or a combination of the two.
• Tertiary Degree or Vocational qualifications in a closely related discipline are desirable.
• Demonstrated ability to plan and deliver complex work or outcomes in cross-functional team environments.
• Unrestricted ability to deploy to ADF military installations in support of constructive training events.
• Demonstrated ability to communicate effectively to a broad range of audiences.
• Demonstrated ability to communicate effectively with frontline IT staff.
• Ability to conduct oneself in a manner reflective of ADF values.
• Personal Attributes

Demonstrated Qualities:

• Process and procedure leadership, understanding the relationship of responsibilities to JCTB objectives.
• Commitment to professionalism, integrity, and rigor.
• Ethical behaviour and acting in the best interests of the Australian Government in the workplace.
• Valuing and fostering effective workplace relationships.
• Independent action to maintain skills, mentor colleagues, and propose innovative workplace solutions.

Security Prerequisite
It is a prerequisite that the ITSM Coordinator holds an NV1 Security Clearance.

If you are interested in this opportunity, contact Daniel on:

M: 0424 906 *** | E:

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