The Opportunity:Our IT team is looking for an experienced
Service Delivery Analyst to join the team in Canberra office. In this role you will provide onsite IT support including the management of software and hardware incidents and service requests to all staff within the Canberra office as well as some remote support for other offices in Australia.A full job description including a breakdown of responsibilities can be found attached to the role on our careers pagehttps://www.ashurst.com/en/careers/Our ideal candidate will have the following skills and experience:
- At least 3 years previous experience providing IT support and analysing and troubleshooting IT incidents
- Excellent communication skills and strong customer service focus
- Strong attention to detail and highly effective organisational & planning skills
- Ability to perform well in a busy high pressure environment
- Work in accordance to ITIL processes and procedures
- Intermediate to advanced skills in Microsoft Office 365, Microsoft Windows 10 Professional and Microsoft Active Directory administration
Eligibility RequirementsThe successful candidate must be able to obtain and/or maintain a security clearance at Baseline Vetting Level. You must be willing to disclose all relevant and required information. You must be an Australian citizen and have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
What we will offer youWe offer all the things you should expect from an international law firm including:
- Competitive remuneration with the flexibility to reward high performance
- Flexible working
- Corporate health plans
- Complimentary gym memberships
- Industry leading program that celebrates diversity and inclusion
We are committed to delivering positive impacts to our communities through our Social Impact program with a strong emphasis on working with First Nations people through our pro bono practice. We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best. Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence.*LI - OnsiteAdditional Documents
Position DescriptionSpeak up!Ashurst is committed to ensuring an accountable workplace culture. Candidates are encouraged to report any ethical or conduct concerns to our confidential email address: Please note that this email address should not be used for general enquiries about, or applications for, job positions available at Ashurst as they will not be passed onto the relevant team. Any recruitment enquires should be directed to
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