It Services Operations Manager

We are in search of an IT Services Manager - a natural problem solver with a passion for customer service and a commitment to continuous improvement- to join our client, operating within the service provider sector.

• Position:IT Services Operations Manager
• Permanent opportunity offering up to $120,000 per annum + superannuation.
• Onsite (5 days)
• Location: Northern Suburbs, Melbourne
• Eligibility: Permanent Resident/citizen

As an IT Service Operations Manager, you'll be the go-to person for overseeing the IT service desk's day-to-day operations. Your main responsibilities will be:

• Making sure the ticket handling and escalation processes run like a well-oiled machine.
• Keeping an eye on service performance metrics to hit KPIs and SLAs
• Always looking out for ways to improve service quality and efficiency.
• Leading, mentoring, and growing the IT service staff.
• Ensure the Service Operations Team is running in check with company policies and values, and making sure customer focus is paramount.
• Working closely with IT leadership to help shape and execute IT strategy.

To succeed in this role, you will need:

• Proven experience in IT service management, preferably in a leadership role.
• Strong understanding of the ITIL framework and experience in managing service desk operations.
• Demonstrated ability to lead and develop a team of IT professionals.
• Exposure to a broad range of technologies, especially Microsoft 365.
• Microsoft 365 Certification is desirable.

In addition to your technical skills, we are looking for someone with:

• Strong leadership and people management skills.
• Excellent problem-solving, analytical, and project management skills.
• Excellent decision-making and strategic thinking capabilities.
• High level of personal integrity and adherence to professional ethics.
• Passion for customer service and improving user experience.
• Ability to inspire and motivate staff to achieve excellence and foster professional growth.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Ashrita Surisetti at Clicks IT Recruitment on +61 419 628 ***.

At Clicks we embrace diversity, inclusion and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email ***********@clicks.com.au