It Services & Systems Administrator

• $89,264 plus 11% super, WFH & both the Footscray & Sunbury offices
• Close to public transport, on site car parking
• Vital role in enabling our business to be productive and achieve their goals!

About Greater Western Water

We're water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west. To learn more, click here

Benefits

• Flexibility to WFH and both the Footscray and Sunbury office
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave available from commencement
• Monthly work life balance day off to treat yourself (if full-time)
• Free income protection and salary continuance insurance
• Gifted recognition programs
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

We now have this fantastic opportunity available to be a part of a vibrant and supportive team! You will provide IT Level 1 support via phone, MS Teams & email, walk-ins, Service Now tickets and, assist with automated and manual patching activities. Your troubleshooting skills and knowledge of common software and hardware will be key to resolving issues efficiently, while your commitment to delivering amazing customer service will ensure both technical and non-technical users have a positive experience.

Responsibilities

• 1st and 2nd level support - troubleshooting of all IT related problems from in-house software to hardware, such as Laptops, PCs, Printers and Smartphones
• Arrange for external technical support where problems cannot be resolved in house
• Participate in a 24/7 after-hours roster
• Maintain the GWW desktop environment, including deploying all new desktop hardware and applications
• Audit and inventory all GWW assets and maintain asset register
• Ensure ServiceNow tickets are updated timely with adequate investigation and request fulfillment details

Skills & Experience

• Experience within IT Service Desk in an ITIL environment
• Familiarity in performing user and group administration tasks in an Active Directory, Office 365, Exchange
• Confidence using an ITSM (IT Service Management) and asset management system - ServiceNow experience highly regarded
• Understanding of Cisco Telephony, Zoom, Multi Factor Authentication would be beneficial

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don't meet every single requirement? If you're excited about this role, we encourage you to apply!

Shortlisting to commence early, apply today to ensure you don't miss out on this great opportunity!