It Support Analyst

• Be part of a supportive and motivated team environment
• Competitive Salary + Superannuation + Range of employee benefits
• Enjoy a healthy work life balance in this Ongoing role

About the role

As the IT Support Analyst, the primary focus of your position is to provide a single point of contact and high-quality customer service, communication and support for queries, incidents and service requests across a range of IT and business services provided by the division.

We're looking for someone with:

• Experience in a similar position undertaking IT Service Delivery
• Well‐developed level of written, oral and interpersonal communication skills.
• Experience in or demonstrated ability to quickly learn service desk system and ITIL Service Management processes.
• Experience in a quality focused ITIL environment
• Demonstrated ability to work independently, be self-motivated, be a self-learner, analytical, and proactive
• Tertiary IT or related qualification would be desirable.

Your application will need to include:

• A current Resume
• A Cover Letter

Application Closing date: Sunday 21 April 2024

About Parks Victoria

Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria.

Why Work For Us?

• Structured salary progression, including annual performance-based salary increases
• Incremental salary increases twice a year, as per the Parks Victoria Enterprise Agreement 2021
• Generous employee discounts at MacPac through our corporate partnership
• Work life balance through hybrid working arrangements, in accordance with government guidelines
• Supportive culture to undertake personal development and secondment employment opportunities
• Commitment to wellbeing through our dedicated Employee Assistance Program (EAP)
• Inclusive employment support for ATSI staff, including cultural leave entitlements

Sound like you?

If this sounds like you, and you would like to contribute to our IT service function, then we would like to hear from you. For a confidential discussion about the role, contact Pavi Gangadhar, IT Team Leader, on pavithra.gangadhar@parks.vic.gov.au or apply online!

Organisational Commitments

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.

Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.