AddressLevel 2Application Support Analyst
With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens.
We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide.
Our strength comes from our continuous investment in our people, culture and commitment to improving outcomes for citizens.
We take great pride in our exceptional team and our genuine culture that has shared ethos with the public sector – we want to make the lives of citizens, better.
We look for the people who share our values of Knowledge, Integrity and Action.
What does it take to become a Civican?
Working across our internal and customer environments, building robust solutions, and providing specialist engineering support needs all your natural superpowers to be at the ready.
You have deep and broad technical expertise across mature and emerging technology platforms.
Being a part of our Libraries and Education Business Unit, you will be providing ongoing support to the existing customers of Civica’s Software to increase usability.
You thrive on complexity, where opportunities to learn and teach show up every day.
We welcome your unique talents
Please apply for this role if it would make you excited to come to work every day.
Sorry if this sounds cheesy, but we really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend to only apply when they check every box…)
You can demonstrate the following:
- Experience in L2 Application Support via the front-end as an expert user.
- Excellent customer service skills
- Excellent troubleshooting and problem-solving skills
- Outstanding communication skills (written and spoken)
- You also have working knowledge of ITIL
- SQL knowledge advantageous
A day in the life…
Our Level 2Support Analysts are responsible for providing extraordinary customer service in line with the Civica Values. They provide Application Support for products and services produced by Civica in agreement to defined service levels.
This role will support the Education products, working in different modules like Student Administration, Timetabling, Attendance, Academic Reporting, Accounts Payable/Receivable, General Ledger, and many others. You will be working and interacting with fantastic customers and inspirational internal teams and leaders.
Your goal is to become an expert user/administrator in the Civica Education Suite system and working collaboratively with internal and external groups, assisting our customers to resolve any difficulties or questions when using our systems.
You understand the importance of record keeping, so will collate information and maintain up-to-date knowledge, documentation, and configuration records.
You will be supported by experienced teams in a hybrid work environment.
Why you’ll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. At Civica, we look after you. Here is what you can expect:
Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
Flexible work – we have the technology and tools to support you to work home or come into our offices now and then to catch up and socialise with colleagues
We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
Focus on learning– there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to “give back” with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice
Affinity Groups - Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, wellness, LGBTQIA+, race and ethnicity and many more.
Mental Health Champions - We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
Apply for this job - Become part of something special
Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia
