AddressCompany Overview
Good Sammy is a for-purpose organisation creating employment opportunities for people with disability. We’ve been around since 1958 and we have a workforce of over 800 individuals, with almost 50% who identify as having disability.
Our efforts to make a difference extend beyond the workplace. Good Sammy is a driving force in sustainability, keeping nearly 7 million kilograms of used goods out of landfills annually. Our operations span various social enterprises, each contributing to our greater purpose.
We pride ourself on being inclusive and know our people are our greatest asset.
Our values drive out initiatives and culture.
Brave - Have the courage to explore all possibilities
Good - Do the right thing, the right way, always. Help you be your best.
Safe - Be aware, speak up, stay safe. Make your safety our priority.
Empowered - Respect everyone's voice. Do it with you.
Your Impact:
As a full time IT Support Senior Officer, you will play a key role in assisting the Chief Finance Officer and IT Support Team Lead in maintaining the IT systems and deliver IT support to the broader organisation. You will support the Good Sammy purpose of 'creating meaningful employment opportunities and pathways for people with disabilities'.
What you'll do:
- Monitor the ticket system, triage and log IT requests.
- Provide 1st and 2nd level support for Windows and mobile devices, POS, and AV.
- Maintain asset management for all IT equipment.
- Issue/Set up equipment replacements and new equipment.
- Communicate and update staff on IT installations, issues and security.
- Change, catalogue and safely store backup tapes.
- Create documentation and knowledge articles.
- Coordinate with other staff and MSPs to accomplish desired outcomes.
- Develop and adhere to standard operating procedures.
- Provide continual service improvement, directly or via input.
Who you will work alongside:
You will be part of the Good Sammy Finance Team and report to the IT Support Team Lead. You will also liaise with external IT support providers.
What you'll bring:
- Knowledge, skills and experience in 1st and 2nd Level IT support, specifically with Microsoft Windows environments.
- Experience with Microsoft AD, M365, Azure.
- Strong problem-solving ability with a high attention to detail.
- High level of written, verbal, and interpersonal skills, and the ability to maintain positive customer (internal and external) relations.
- Ability to work independently and as part of a team.
- Able to plan and execute work to meet deadlines.
- Driver’s license and the ability to attend sites around the metro area as required.
What we can offer you:
- Free onsite parking
- Generous not-for-profit tax-free benefits up to $15,900 per annum, to increase your take home pay.
- Private health insurance discounts.
- Free, confidential counselling services through our Employee Assistance Program
- Staff discount at all Good Sammy stores.
- Comprehensive orientation program including an onsite tour.
Join us in making a positive impact in our community. Your dedication can help us transform workplaces and society, and together, we can create a better future for people of all abilities.
How to Apply
If you are interested in a rewarding career that gives back to those living with a disability and the local community, apply now! Please submit your resume and a cover letter outlining why you are well-suited for the role.
Good Sammy Enterprises is committed to providing an environment where people are safe, valued and heard, especially vulnerable adults, young people and children. We strongly encourage applications from people with disability or lived experience, as well as Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.
Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact ***********@goodsammy.com.au.
Closing date: 16/07/2024
Good Sammy reserves the right to complete the recruitment process prior to the closing date. Whilst we appreciate each and every application, due to the high level of interest, only successful applicants will be contacted. Thanks for your understanding.
