AddressWill you actively create a healthier future for tomorrow?
At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.
We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.
The Opportunity
Do you thrive in a fast-paced environment, helping others solve their tech woes? Are you passionate about exceeding expectations and providing exceptional customer service? If so, then this role is right for you!
As an IT Technician, your role is to provide smooth, efficient, and customer-focused IT support services. The Technician will be responsible for the operation of the FIT Desk service providing customer-facing Level 1 and 2 IT support services to internal staff and stakeholders.
This role is a Full-Time permanent opportunity, working Hybrid out of our Wollongong office. There may be a requirement for this role to travel to local and interstate sites.
So what will you be doing?
- Providing Level 1 & 2 support to internal employees and stakeholders across Medibank and ahm
- Develop and build relationships with stakeholders at all levels including our executive team
- Work with the Team Lead to build and expand on the current delivery model and service offerings to meet our customer's requirements
- Provide expertise in known issues, problems, changes, limitations, errors, and workarounds for end-user devices
- Provide technical support and knowledge to customers requiring AV solutions
- Deliver support of end-user device software and hardware
- Work with IT Service Delivery Team to develop and deliver continuous improvement to customer service support and maintain a working knowledge of technology requirements and solutions within the Medibank environment
- Develop excellent working relationships across the wider Technology & Operations team to facilitate a prioritised response for escalated issues
About you
- Previous experience in a large customer service environment with an understanding of the importance of Customer Service
- Experience with providing exceptional customer service
- Exceptional interpersonal and communication skills including the ability to motivate, educate and drive people to achieve desired outcomes
- Ability to work with a broad range of stakeholders from both technical and business backgrounds
- Demonstrated experience & knowledge in Level 1 & 2 IT support
- Experience with AV technology
- Familiarity with ITIL processes and terminology (Desirable)
- Experience within a large multi-layered IT or technical environment (Desirable)
- Experience in Microsoft Office 365, Windows 10/11 (Desirable)
- Experience with Microsoft Intune (Desirable)
A career with us
At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.
The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.
We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.
To start small and impact bigger.
