AddressWe are looking for ICT Support Officer to join a project. You will be part of a large support team who will be providing IT support to a large user base organization.
Requirements
- Administration of Data Action’s JIRA hosted SaaS environments.
- Monitor system health and managing platform upgrades, development, QA, and production environments.
- Understanding and awareness of system dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
- Organise and manage development efforts, including design, testing, migrations, etc.; interfacing with vendors, users, and management as necessary.
- Tool capability/functionality extension using JavaScript and other techniques as needed to tailor JIRA to meet Data Action’s requirements.
- Assist in gathering and/or reviewing process requirements and assisting on how they map to JIRA, driving platform expansion and adoption.
- Problem and defect investigation, resolution interacting with the JIRA vendor and related support.
- Leverage knowledge and experience to deliver end-to-end automated solutions which includes technical implementation of IT Infrastructure Library (ITIL) processes, workflow customisation, ticketing, process automation, report development, dashboard creation, and system configurations.
Benefits
About Us
Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at *******@zoneitsolutions.com or contact us at 0434189***
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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.
