AddressAbout the role
At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing.
Use your Business, Process or Systems Analyst skills to help design customer interactions and experiences that will reach millions of people safely and securely. It’s the perfect time to join the program of work as we ideate and design how we help our customers with their financial well-being.
What could your day look like?
When we communicate with our customers via digital and human channels, there are multiple steps to get right before it lands. Like all data and information at ANZ we need to guard it to protect our customers, staff and shareholders.
- Collaborate with the Product Owner, marketers, value streams, technology and risk teams to gather requirements and contribute to the roadmap
- Build documentation across the marketing technology and notifications stream of work
- Use data analysis to grasp needs, devise creative solutions, test and monitor performance, translate insights into practical actions, and collaborate with data analysts to make necessary improvements
- Play a pivotal role in the delivery of PEGA CDH notifications by populating requirements, raising change requests, reviewing notifications and coordinating BVT
- Uncover risks and sequence/map user stories to build process and controls so that we can proceed with building our communications solutions
- Support Agile Delivery Leads with scrum master activities and help drive collaboration across the squad.
What's in your toolkit?
We work predominantly agile with a mix of complex orchestration across value streams and channels, you’ll need to be comfortable in our fast paced, test and learn culture. You will have:
- Understanding of notifications, marketing technologies and have a deep connection to customer experience
- Experience building out complex requirements, processes and methods that meet business needs, data privacy, security and compliance regulations
- Ability to understand data, solve complex problems, and collaborate with data analysts to create clear reports, insights, and action plans by combining information from different sources
- Experience identifying risk and controls, creating process maps that are simple and re-usable
- Documentation and communication of complex requirements is your superpower! We use tools such as, Confluence, Jira and codex to name a few.
As you design and automate notifications, the role could progress into a Martech SME, a Process Engineer, Senior Journey Expert or Business Analyst. At ANZ we have an enviable track record of promoting and moving people internally.
So, why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.
We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
Job Posting End Date
06/03/2024, 11.59pm, (Melbourne Australia)
