AddressEFT
- 75 hours per fortnight, continuing position
- 4 positions available
Location
Geelong, travel to other locations will be required
Closing Date
Sunday, 2nd June 2024
Contact
Melissa Van Dyke | Team Leader, Engagement Service Centre
T 0499 145 *** | E people&*******@catholiccarevic.org.au
The Engagement Service Centre Representative delivers an exceptional client experience within CatholicCare Victoria’s Service Centre. This role requires the ability to ensure that all client interactions are handled with a high level of professionalism, empathy, and efficiency.
Specifically, the position is responsible for:
Receiving inbound client calls and provide accurate information about CatholicCare Victoria services and programs, create a positive first impression with new clients through clear and engaging communication, setting the foundation for a trusted relationship with CatholicCare Victoria from the outset.
- Managing AHT (Average Handle Time) and ACW (After Call Work) to meet productivity targets and minimizing unnecessary client wait times, maintaining confidentiality and privacy of client information in accordance with organisational policies and regulatory requirements.
- Effectively manage financial forms and transactions with regards to fees, issue receipts, manage accounts payable, purchase orders and credit card payment requests.
To be considered for this position, applicants require:
- Relevant qualification, preferable within Business or Administration is desirable, but not essential.
- Demonstrated experience in a busy inbound contact center or administration role.
- Demonstrated experience working with a CRM.
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