Address- Based at Melbourne Zoo
- Full Time - Ongoing
- Salary Band 2
Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction.
Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.
The Customer Engagement Team is going through a transition from Contact Centre to becoming Zoos Victoria's Customer Experience Hub. The team will ultimately manage all channels, customer touchpoints and enquiries. Our specialised operators will be highly trained to manage enquiries of the future - whether that is supporting a member of the public calling in an emergency wildlife rescue case or being on the frontline during a conservation crisis supporting donors, agencies and partner enquiries from around the world The team's role is to support our internal and external customers and strengthen their lifetime loyalty to Zoos Victoria.
What we are looking for:
- A passionate and articulate consultant to deliver exceptional customer service through engaging phone interactions. The ideal candidate will have a proven ability to build rapport, understand customer needs, and provide tailored solutions, driving overall customer satisfaction.
- Play a pivotal role in maximizing booking occupancy and revenue. We're looking for someone with a knack for sales, adept at identifying opportunities, and skilled in converting inquiries into bookings while maintaining a customer-first approach.
- Be part of a dynamic team focused on mutual success and development. You will collaborate closely with colleagues, sharing insights and best practices to enhance team capabilities and drive collective success, fostering a positive and supportive work environment.
For more information on this role, please refer to the position description available on our current vacancy's webpage.
Please submit a maximum two-page cover letter, and resume by clicking on the 'Apply' link below.
If you have any questions about this role, please contact: Sue Moloney/ ********@zoo.org.au
Applications close 5pm Thursday 23rd May.
At Zoos Victoria we value diversity, celebrate difference and work to be inclusive in everything we do. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, people with disability and people from the LGBTIQA+ community. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process, please advise via **********@zoo.org.au or visit our Inclusion and Diversity page for more information and contact details for any adjustments required.
