Junior Business Improvement And Quality Officer

About Us:

Join a national not-for-profit and charitable organisation supporting Australians for over 40 years to find and sustain employment and achieve economic and social self-reliance. In return for your truly valued contribution, we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We provide a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia, and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity, and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. We work hard every day to:

• Work with our Customers to secure great long-term job opportunities.
• Meet the labour needs of business and industry through quality recruitment services at no cost.
• Assist businesses with diversifying their workforce.
• Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
• Deliver work experience projects to the community.

Our values remain at the heart of everything we do, and we strive to conduct our business with the highest degree of care, integrity, respect, honesty, and service. We believe that the care, respect, and high level of service we give to all our customers is our key point of difference.

 About the Role

This role is being offered on a full time, fixed term 12-month contract and will be based at Adelaide CBD. Performance in the role will be the driving factor behind any ongoing employment opportunities within the business.

You’ll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week.

An attractive salary package (alongwith Superannuation and salary packaging benefit) will be negotiable depending on the previous experience.

This entry-level position is the perfect career stepping stone for those looking to enter the world of corporate services.  Whether you studied business, marketing, or accounting, what matters most is your amazing eye for detail, appetite for learning, innate sense of curiosity, and exceptional communication skills. These aptitudes are a prerequisite for success in this role and will set you up to make the most of this exciting opportunity to work across corporate services domains and to learn from experienced individuals in a supportive, inclusive, and nurturing environment where no two days are the same.

For example, working with the Business Improvement team, you will use your problem-solving skills and interest in human-centred design principles (i.e. understanding how end-users interact with systems) to:

• Triage system enhancement Helpdesk requests and gather business requirements.
• Document basic system specifications and test plans
• Manage the deployment of enhancements into the production environment including communicating with end users, updating user documentation, and conducting user acceptance testing.
• Maintain controlled documents, ensuring policy and procedure content reflects current Guideline requirements and system functionality, and satisfies end-user needs.

Or when working with the Quality & Audit team, you will use your finely tuned writing skills, and high-level organisation and stakeholder engagement abilities to:

• Conduct audits and prepare reports detailing findings, compliance issues and risks.
• Discuss audit findings with key stakeholders and determine opportunities for improvement.
• Attend to Quality & Audit related items as raised via the organisation’s communication channels.
• Assist in the ongoing maintenance and coordination of the Document Management System.

Start your career now with a values-based organisation, making a positive impact on the lives of thousands of Australians every day.

To be successful in this role you will be required to have:

• A formal qualification in Business, Marketing, Communication, or a related discipline and possess strong results which demonstrate the ability to deliver the requirements of the role.
• Strong interpersonal, communication and research skills.
• The ability to deliver work of a high quality and possess, and to learn and digest information quickly and accurately.
• Strong requirement for problem solving nous, initiative, time management and self-organisation skills to navigate the daily challenges of a busy organisation. We’re looking for a level-headed, logical thinker who has an ability to learn quickly, follow directions and deliver results.

Application Process

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position.

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity. 

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.