AddressJob Description
Our Sydney based personal loan start up is looking for a Junior Collections Officer to join our exciting, rapidly expanding business. The Junior Collections Officer will be the voice of our collections team, liaising directly with our customers. In this role, you build relationships with our clients to understand and support their needs in line with our business model.
- Secure payments from customers whilst maintaining strong relationships.
- Work closely with members experiencing financial stress to develop and implement strategies to manage repayments and repay debt.
- Provide support to our customers and agree on a reasonable repayment option in-line with our internal collections policy.
- Perform all administrative duties related to ensuring collections efficiency.
- Interact with customers on a daily basis, over the phone and by email.
- Have the ability to assist multiple clients, respond to queries in a timely and professional manner and solve customers problems whilst providing excellent service
- Manage inbound customer queries related to payments
- Work independently to build trust and negotiate repayment solutions with customers
Qualifications
- 1 years plus experience in collections
- A sound understanding of debt collection and associated legal obligations
- The ability to maintain empathy & professionalism and remain calm when faced with push back or adversity;
- A commitment to delivering an exceptional customer service experience;
- A strong sense of conviction to achieve the best outcome for the member and the business;
- An ability to work unsupervised or cooperatively as part of a team.
- Excellent Communication and engagement skills both written and verbal
- Insolvency and bankruptcy legislation and administration.
- Ability to manage own portfolio with excellent organization skills
