Address- $40 per hour + Super | Government Project
- Rotating shifts between 8.30 am - 6pm Monday to Friday
- Own transport essential | Eastern Creek Area
About the company
This is an excellent opportunity to join a highly reputable brand, No. 1 in their Industry Globally, and a highly regarded team for its ability to deliver a high-end service. You will be positioned within one of the key teams servicing medical and pharmaceutical clients. This is a fantastic opportunity to grow your career in a high-volume, fast-paced working environment.
About the Role
They are currently seeking 10 x dedicated and experienced Collections Officers to join this national credit team to ensure the timely collection of overdue accounts on behalf of a Government initiative.
You will work across three shifts rotating weekly: 8:30 am-4:30 pm, 9:00 am-5:00 pm & 10:00-6:00 pm, Monday to Friday, with the opportunity to WFH 1 day a week.
Responsibilities
- Deliver high level, professional customer service
- Answer customer enquiries, providing timely and accurate responses
- Managing a large customer ledger
- Undertake inbound and outbound calls in relation to the collection of overdue accounts and processing credit card payments
- Capture, process and lodge customer information into the database
- Educate customers on their rights, responsibilities, obligations and legislative requirements
- Facilitate the resolution of customer complaints, managing disputes on invoices/claims
- Reconciliation of key accounts
- Assisting with month-end-related tasks
- Ensure compliance with best practice, standards and legislative requirements
About you
- Professional, resilient and confident
- Impeccable communication skills, both verbal and written
- Exceptional stakeholder engagement skills with a customer experience and service delivery focus
- Solid negotiation, problem solving and conflict resolution skills
- Superior organisational skills with the ability to multitask and prioritise conflicting deadlines
- High attention to detail
- Proactive, driven with a team player attitude
Requirements
- Demonstrated Accounts Receivable or Collections experience
- Prior experience working in a high-volume environment
- Strong computer literacy and proficiency within MS office suite and ERP systems
- Intermediate Excel skills
- Reliable remote internet access
- Valid Drivers licence and own transport
- Flexible to work rotating rosters between 8:30am - 6pm Monday to Friday
- Ability and willingness to commit to the duration of the long term assignment
Benefits on offer
- Hybrid working environment
- Onsite parking
- Friendly and supportive team
- Temp with potential to go perm
How to apply
Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role.
What next
Applications will be reviewed for this role and only suitable applicants will be contacted
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/member/createjobalert.aspx
Additional information
- $40 per hour + Super | Government Project
- Rotating shifts between 8.30am-6pm Monday to Friday
- Own transport essential | Eastern Creek Area
