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Form of workAbout Us
QCSGroup are a leading supplier of IT and communications solutions to our clients nationally from our Office in Coopers Plains.
Our business has been operational for over 25 years and our skill and experience have been used to provide our clients with a competitive advantage.
About the Role
An exciting opportunity exists for a Junior Helpdesk Technician to join our team and assist us in achieving our goal of making our Clients exceptionally happy.
Reporting to the Service Delivery Manager, in this role, you will handle first-level support requests that come in from our Clients.
You will be responsible for:
- Providing exceptional customer service
- Managing queries through our ticketing system
- Utilising our Monitoring and Management tools
- Participating in project work
- Communication with internal and external stakeholders
- Risk identification and mitigation
- Working within the wider team to provide exceptional customer experiences
About You
As our newest team member, you're an IT literate, excellent communicator with a passion for problem-solving and working through challenges
You will have:
- An understanding of support tools, techniques, and how technology is used to provide services
- An understanding of TCP/IP and basic networking
- Sound knowledge of operating systems, business applications, printing systems, and network systems
- Current driver’s license
- The ability to work both in a team and autonomously
- A high attention to detail and a proactive, "get it right the first time" attitude
Why Join Us?
We're passionate about providing a workplace where you can thrive and grow your career.
We offer:
- Excellent career growth and promotion opportunities
- An easy-going environment and team culture where you'll love what you do
- A proactive approach to ongoing training to help you develop life-long skills
How to Apply
If you're looking to progress your IT career with a great company, apply now via SEEK with your CV and a cover letter addressing why you'd be a great fit for the role.
We look forward to welcoming you!
